Colleague & Labor Relations Specialist, Spanish Bilingual

American Express

. Lead end-to-end complex employment relations cases, including performance management, disciplinary procedures, and grievance investigations .

Posted 9/29/2026full-timeTaguig City • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee and Labor Relations, with a strong focus on performance management, grievance investigations, and organizational change initiatives. Proficient in delivering training and providing specialist advice across global markets while maintaining fluency in both Spanish and English.

Highest-signal resume keywords

Employee Relations ManagementFluency In Spanish And EnglishWorkplace InvestigationsOrganizational Change SupportHR Policy Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementGrievance InvestigationCase ManagementLabor Risk MitigationHR Policy DevelopmentTraining DeliveryConsultation Process GuidanceDocumentation SkillsEmployee Relations Issue HandlingMulti-Market Experience

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsInterpersonal SkillsInfluencing SkillsAbility To Handle Ambiguity

Tools & Technologies

Global Case Management Tool

Industry Keywords

Human ResourcesEmployee RelationsLabor RelationsBusiness AdministrationLaw

About the role

Key responsibilities & impact

Lead end-to-end complex employment relations cases, including performance management, disciplinary procedures, and grievance investigations
Track cases through the global case management tool
Support new business initiatives with process guidance for consultation and documentation
Provide CLR specialist advice to CEG team members across different areas and global markets
Support global organizational change initiatives and projects to drive efficiency and add CLR value
Deliver CLR training to leaders and employees
Identify opportunities to reduce labor risk and research and develop initiatives to mitigate it
Review and update CEG policies and procedures
Respond to CEG/CLR enquiries escalated from the American Express Colleague Service Center
Work in a multi-market setting
Work on shifting schedules and adjust schedules according to the supported market

Requirements

What you’ll need

Professional-level fluency (spoken and written) in Spanish and English
5+ years of progressive HR experience with concentration in Employee & Labor Relations
Bachelor’s degree in business administration, Human Resources, Law, or related discipline
Relevant experience handling Employee Relations issues for different markets globally
Experience conducting sensitive workplace investigations
Strong organizational skills and a proven drive for results
Excellent communication and presentation skills; able to cascade complex messages in simple form
Excellent relationship and interpersonal skills, including influencing leaders and colleagues at all levels, challenging the status quo, confronting difficult issues, and comfort with ambiguity
Must be amenable to a hybrid work arrangement (onsite and work from home)
Must have at least 25 mbps internet connection plan/speed
Must have a private and quiet area to work at home
Employment eligibility to work with American Express in the Philippines is required; no visa sponsorship available

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Target driven incentives
Work-from-home arrangement with at least 25 mbps internet connection plan/speed and a private, quiet work area