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Credit Collections Specialist
American Express. Provide excellent customer service by addressing inquiries and concerns related to customer accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively managing collections activities and addressing customer inquiries. Proficient in assessing financial situations and providing appropriate solutions while adhering to credit policies.
Highest-signal resume keywords
Customer ServiceCollections ManagementCommunication SkillsNegotiation SkillsFinancial Assessment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ActivitiesAccount ManagementDocumentation AccuracyFinancial SolutionsRecord Monitoring
Soft Skills
EmpathyPatienceCalm Under PressureTeam CollaborationAdaptability
Industry Keywords
Credit PoliciesCustomer OutcomesConsumer & Small BusinessAustraliaNew Zealand
About the role
Key responsibilities & impact- Provide excellent customer service by addressing inquiries and concerns related to customer accounts
- Manage collections activities for assigned accounts, including timely follow-ups and appropriate customer contact
- Assess and understand customers' financial situations to offer appropriate hardship solutions
- Monitor and manage assigned accounts to ensure accurate records and timely action
- Ensure all collection activities are documented accurately and thoroughly in the company's systems
- Participate in team meetings and training sessions to stay informed about company policies, procedures, and best practices
- Support Consumer & Small Business customers in Australia & New Zealand through collections-related conversations and account management
- Adhere to credit policies, support appropriate customer outcomes, and minimise losses
Requirements
What you’ll need- Strong communication and negotiation skills
- Empathetic and patient approach when dealing with customers in financial distress
- Ability to handle difficult conversations and remain calm under pressure
- Ability to work both independently and as part of a team
- Ability to quickly learn and adapt to new software and systems
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Structured training program when you begin
- Ongoing guidance and support
- Employment contingent on successful completion of a background verification check, subject to applicable laws and regulations