Cruise Vacation Consultant

American Express

. Deliver world-class customer service in an inbound, high-volume travel call servicing environment .

Posted 11/5/2026full-timeSunrise • Florida • United StatesJunior💰 $20 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering premium customer service in a high-volume travel environment, with strong communication skills and the ability to create personalized travel experiences. Proficient in navigating multiple computer applications and maintaining a results-focused approach to meet customer needs.

Highest-signal resume keywords

Premium Customer ServiceTravel Industry ExperienceHigh-Volume Call Center ExperienceComputer ProficiencyActive Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Booking ManagementTravel ArrangementGeography KnowledgeFlight CoordinationTour PlanningHotel ReservationsCar RentalsSales ExperienceResults-Focused ApproachCustomer Needs Assessment

Soft Skills

Positive AttitudeWillingness to LearnResiliencyNatural CommunicationAdaptability

Tools & Technologies

Microsoft OfficeMultiple Computer ApplicationsPersonal Devices

Industry Keywords

TravelTourismCruiseCustomer ExperienceMembership First Approach

About the role

Key responsibilities & impact

Deliver world-class customer service in an inbound, high-volume travel call servicing environment
Create new bookings and service existing travel arrangements for Premium Card Members
Consult with customers to understand their needs and deliver innovative, extraordinary interactions
Research, plan, and create personalized cruise and vacation experiences
Arrange domestic and international flights, tours, hotels, and car rentals
Communicate relevant new and existing product offerings and value propositions
Prioritize the Card Member experience and reinforce the Membership First approach
Deliver excellent service and outcomes aligned with the American Express brand

Requirements

What you’ll need

1 year experience in tourism, travel, or cruise and tours
Experience in high-end customer service or sales roles
Demonstrated ability to provide premium customer service, ideally in a call center or comparable fast-paced, high-volume servicing environment
Basic geography knowledge, including continents, countries, and key travel destinations worldwide
Positive attitude and outlook, willingness to learn, resiliency through change, and optimism
Natural communicator with active listening skills and ability to adapt conversation to the Card Member’s communication style
Computer proficiency, including navigating multiple computer applications, Microsoft Office, and personal devices
Ability to succeed in a results-focused environment and meet or exceed goals
Ability to work nights and weekends
Ability to work in the office a minimum of 3 days a week
Flexibility to work anytime between 8:00am–11:00pm EST, including weekends
Employment eligibility to work with American Express in the U.S.; visa sponsorship is not available

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities