Customer Care Professional

American Express

. Deliver a world-class experience for American Express National Bank consumer and commercial customers .

Posted 10/19/2026full-timeGurugram • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service and managing monetary transactions while adhering to regulatory guidelines. Proficient in analyzing data and processes to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Service ExcellenceMonetary Transaction ProcessingData AnalysisMicrosoft Office ProficiencyOperations Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Monetary Transaction ProcessingData AnalysisBanking ProcessesRegulatory ComplianceACH ProcessingWire TransfersCheck ProcessingOperations ManagementTime ManagementInternet Technology Literacy

Soft Skills

Analytical SkillsVerbal CommunicationWritten CommunicationAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft Office

Industry Keywords

BankingCustomer ExperienceService-Level AgreementsDue DiligenceOperational Goals

About the role

Key responsibilities & impact

Deliver a world-class experience for American Express National Bank consumer and commercial customers
Provide personalized, professional customer service while handling accounts accurately within service-level agreements and regulatory guidelines
Handle inbound and outbound calls on accounts
Maintain professional working relationships between American Express, customers, and external banks
Gather and analyze critical data to determine appropriate actions
Process monetary transactions including wire transfers, ACH, check processing, and other monetary or servicing requests
Perform due diligence before movement of monetary transactions
Analyze banking, financial, and servicing processes from multiple sources
Make decisions and recommendations in unclear circumstances
Participate in business initiatives supporting career development and team engagement
Communicate with customers and all levels of leadership
Maintain quality, compliance, accuracy, efficiency, and productivity metrics
Take on additional Operations responsibilities based on business needs

Requirements

What you’ll need

2+ years’ experience in Operations or Banking preferred
Graduate/Under Graduate
Excellent analytical, written, and verbal communication skills
Strong time management skills
Ability to work under pressure while managing multiple tasks effectively
Strong computer literacy and working knowledge of current internet technology
Ability to research information for business-related purposes
Proficiency with Microsoft Office products
Proven adaptability to a quickly changing environment
Thought Leadership and ability to see impacts uphill, downhill and end to end impacts from an enterprise perspective
Drive to continually improve personal performance, customer satisfaction, operational goals, and business brand
Team-oriented with a collaborative attitude and approach
Must work in the office a minimum of 3 days a week based on predetermined scheduling
Flexibility to work US shifts
Successful completion of a background verification check

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities