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Customer Care Professional – Advanced English
American Express. Contact clients with overdue accounts to secure settlement of the account .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on relationship building, effective communication, and problem-solving in a fast-paced environment. Proficient in analyzing account information and providing tailored solutions to enhance customer satisfaction and loyalty.
Highest-signal resume keywords
Customer Service ExperienceFluency in EnglishCreative Problem-SolvingConsultative ExperienceMultitasking in Windows Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Listening SkillsRelationship BuildingStrong Written CommunicationStrong Verbal CommunicationResiliency
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer LoyaltyAccount ManagementCustomer SatisfactionFast-Paced EnvironmentPreventive Work
About the role
Key responsibilities & impact- Contact clients with overdue accounts to secure settlement of the account
- Perform preventive work to avoid future overdues for accounts with high exposure
- Respond to questions concerning customer accounts in a fast-paced, structured customer care environment
- Resolve product or service inquiries by asking probing questions, determining the cause of issues, and articulating the best solution
- Grow and nurture customer relationships through each interaction
- Document necessary account information and offer customized customer solutions
- Deliver results measured by customer satisfaction, effectiveness, efficiency, and quality
- Attend customer calls to follow up on their cases
- Evaluate and analyze account information and recommend tailored solutions and relevant offers
Requirements
What you’ll need- Fluency in writing and speaking in advanced English; English is a must (Excluding).
- Availability Monday–Friday from 2pm–8pm, with occasional holidays or weekends
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Demonstrated consultative experience and ability to influence
- Exceptional listening and relationship building skills
- Resiliency in a fast-paced, metric-driven environment
- Proficient multitasking and navigation in a Windows environment
- Creative problem-solving and ability to find customized solutions
- Experience owning or working in a small business is a plus
- High school diploma or equivalent required
- Successful completion of a background verification check, subject to applicable laws and regulations
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities