Customer Care Professional, Advanced English and French Skills, KYC

American Express

. Deliver extraordinary customer care by managing KYC cases concerning customer accounts in a fast-paced, structured customer care environment .

Posted 10/7/2026part-timeBuenos Aires • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing KYC cases and delivering exceptional customer care while fostering strong customer relationships. Capable of analyzing account information to provide tailored solutions that enhance customer engagement and drive brand loyalty.

Highest-signal resume keywords

KYC Case ManagementCustomer Relationship ManagementProblem SolvingAccount AnalysisCustomer Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationCustomer AdvocacyRelationship BuildingProbing Questions

Industry Keywords

Customer CareQuality MeasurementEfficiencyTailored SolutionsCustomer Value

About the role

Key responsibilities & impact

Deliver extraordinary customer care by managing KYC cases concerning customer accounts in a fast-paced, structured customer care environment
Resolve product or service inquiries by asking probing questions, determining the cause of the issue, and selecting and articulating the best solution to drive brand advocacy
Grow and nurture customer relationships on every interaction to produce measurable customer value
Document necessary account information and offer custom solutions that benefit the customer
Deliver results measured by quality, effectiveness, and efficiency
Evaluate and analyze account information and recommend tailored solutions and relevant offers that deepen customer engagement

Requirements

What you’ll need

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities
Education benefits available