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Customer Care Professional – English Skills
American Express. Contact clients with overdue accounts to secure settlement of the account .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer accounts, resolving inquiries, and delivering tailored solutions to enhance customer satisfaction and retention. Proficient in analyzing account information to prevent future overdue situations and foster strong client relationships.
Highest-signal resume keywords
Customer Account ManagementProblem ResolutionCustomer Relationship BuildingAccount AnalysisCustomer Satisfaction Measurement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective CommunicationProbing QuestionsFast-Paced Environment Adaptability
Industry Keywords
Overdue AccountsPreventive WorkCustomer CareCustomized SolutionsQuality Assurance
About the role
Key responsibilities & impact- Contact clients with overdue accounts to secure settlement of the account
- Perform preventive work to avoid future overdues for accounts with high exposure
- Respond to questions concerning customer accounts in a fast-paced, structured customer care environment
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue, and articulating the best solution
- Grow and nurture customer relationships on every interaction
- Document necessary account information and offer customized solutions
- Deliver results measured by customer satisfaction, effectiveness, efficiency, and quality
- Attend customer calls to follow up on their cases
- Evaluate and analyze account information and recommend tailored solutions and relevant offers
Requirements
What you’ll needBenefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities