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Customer Care Professional – Know Your Customer
American Express. Contact clients with overdue accounts to secure settlement of the account.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on relationship building, effective communication, and problem-solving in a fast-paced environment. Proficient in managing customer accounts and delivering tailored solutions to enhance customer satisfaction and loyalty.
Highest-signal resume keywords
Customer Service ExperienceFluency in EnglishCreative Problem-SolvingConsultative ExperienceMultitasking in Windows Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer Relationship BuildingDocumentation of Account InformationConsultative SellingMetric Driven Performance
Soft Skills
Exceptional ListeningStrong Written CommunicationVerbal CommunicationResiliencyInfluencing Skills
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer Care EnvironmentFast-Paced EnvironmentBackground Verification CheckSmall Business Experience
About the role
Key responsibilities & impact- Contact clients with overdue accounts to secure settlement of the account.
- Perform preventive work to avoid future overdues with accounts that have high exposure.
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue, and selecting and articulating the best solution to drive brand advocacy.
- Grow and nurture customer relationships on every interaction that results in measurable customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver results measured by customer satisfaction, effectiveness, efficiency, and quality.
- Attend customer calls to follow up on their cases.
Requirements
What you’ll need- Fluency in writing and speaking in advanced; English is a must (Excluding).
- This position operates in a Monday - Friday environment and we require availability ranging from 8am-2pm, sometimes holidays or weekends also.
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourceful.
- Exceptional listening and relationship building skill.
- Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Creative problem-solving, eager to find customized solutions.
- Experience owning or working in a small business a plus.
- High school diploma or equivalent required.
- Successful completion of a background verification check, subject to applicable laws and regulations.
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities