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Customer Care Professional – Part-Time
American Express. Service American Express Mexico Corporate customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on relationship building and proactive problem-solving. Proficient in navigating multiple systems and maintaining high performance standards in a service-oriented environment.
Highest-signal resume keywords
Customer ServiceRelationship BuildingVerbal CommunicationMS Office ProficiencyService-Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Listening SkillsNegotiation SkillsFlexibilityProactive Solutions
Industry Keywords
Customer First ResolutionPerformance StandardsPolicy AdherenceFull-Time TrainingPart-Time ScheduleWeekend Availability
About the role
Key responsibilities & impact- Service American Express Mexico Corporate customers
- Apply the Customer First Resolution servicing philosophy
- Treat every customer interaction as an opportunity to add value and deepen relationships
- Deliver extraordinary customer care through relationship building
- Work during assigned day or evening schedules, including weekends
- Complete initial full-time training before transitioning to the part-time schedule
Requirements
What you’ll need- Ability to work a full-time, 8-hour shift during the initial 3-month training period; schedule shifts to part-time after training
- Flexibility to work 6 hours/5 days per week on day and evening schedules between 7:00am and 10:00pm
- Weekend availability required
- Passion for serving customers with proactive solutions
- Ability to navigate multiple systems
- Ability to maintain performance standards for effectiveness, efficiency, quality, and policy adherence
- Exceptional listening and relationship-building skills
- Strong verbal communication skills
- Proficiency in MS Office
- Some College or equivalent required
- Experience and ability to negotiate with partners
- Fluent English desirable, not required
- Successful service-industry experience strongly preferred
Benefits
Comp & perks- Generous benefits package
- Health programs
- Diverse culture and great work environment
- Career path planning
- Continuing education
- Background verification check subject to applicable laws and regulations