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Customer Care Professional – US Banking Servicing
American Express. Provide extraordinary customer care via phone to Banking customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within the Banking and Financial Services industry, with a strong focus on compliance and regulatory guidelines. Proficient in managing customer inquiries and transactions while maintaining high levels of communication and relationship-building skills.
Highest-signal resume keywords
Banking ExperienceCustomer Service ExperienceCSAT/NPS ExperienceRegulatory ComplianceMultitasking Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer CareBanking TransactionsFunds InquiriesRewards and RedemptionWeb-Based Navigation
Soft Skills
Exceptional ListeningConsultative Relationship BuildingResourcefulnessStrong Written CommunicationStrong Verbal Communication
Industry Keywords
BankingFinancial ServicesInvestmentCSATNPS
About the role
Key responsibilities & impact- Provide extraordinary customer care via phone to Banking customers
- Support the Customer First philosophy through professional handling of customer requests
- Support customers with banking transactions and funds inquiries
- Respond to and resolve customer inquiries about rewards and redemption
- Adhere to all regulatory and compliance guidelines related to servicing practices
Requirements
What you’ll need- At least college level
- Banking, Financial Services and Investment (BFSI – savings, checking, debit cards, deposit, and credit card) experience is required
- Minimum 1 ½ Years of Customer Service experience
- At least 1 ½ years CSAT/NPS experience, with recent relative experience for the past 6 months
- Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
- Ability to work in a fast-paced metric driven environment
- Proficient multitasking and navigation in a web-based environment
- Technical proficiency to manage chats and multiple applications at the same time
- Excellent written and verbal communication skills
- Must have at least 25 mbps internet connection plan/speed for work from home
- Must have a private and quiet area to work at home
- Employed candidates are preferred; unemployed candidates may be considered, ideally with a maximum of 6 months unemployment from the target start date
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Target driven incentives
- Walk-in applications processed on the same day