Customer Service Analyst, T3-II

American Express

. Utilize fraud management techniques/tools while reviewing existing Consumer and/or Business accounts .

Posted 10/14/2026full-timeGurugram • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud management techniques and tools, with a strong ability to analyze financial data and identify fraudulent activity. Proficient in maintaining professional relationships and effectively communicating with customers while managing multiple tasks under pressure.

Highest-signal resume keywords

Fraud Management TechniquesOnline Deposit Fraud ExperienceMicrosoft Office ProficiencyUS Banking Regulations KnowledgeExcellent Written And Verbal Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud AnalysisData SynthesisFinancial Activity AnalysisDecision MakingTime Management

Soft Skills

PatienceResilienceIntuitive ReasoningCustomer Satisfaction FocusAdaptability

Tools & Technologies

Internal DatabasesExternal DatabasesInternet Technology

Industry Keywords

Fraud TrendsProcess ImprovementsCustomer Relationship ManagementBusiness Maturity

About the role

Key responsibilities & impact

Utilize fraud management techniques/tools while reviewing existing Consumer and/or Business accounts
Identify possible fraudulent activity and minimize potential loss to American Express
Gather and analyze pertinent data to determine the appropriate course of action
Handle inbound and outbound calls on accounts
Maintain a professional working relationship between American Express, customers, and external banks
Identify fraud trends
Develop continuous process improvements

Requirements

What you’ll need

Experience working with online deposit fraud
Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases
Ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources
Ability to effectively communicate American Express concerns while ensuring customers that they are valued
Strong computer literacy with a solid working knowledge of current internet technology
Ability to research information for business-related purposes
Proficiency with Microsoft Office products
Intuitive and deductive reasoning skills
Comfortable making decisions and recommendations in unclear circumstances
Ability to manage multiple tasks effectively while progressing through work concurrently
Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
Demonstrated patience and ability to solve customer concerns
Ability to navigate multiple computer systems while interacting with the customer simultaneously
Strong time management skills
Ability to work under pressure and with limited supervision
Excellent written and verbal communication skills
Preferred: Ability to use good, sound judgment in decision making
Preferred: Strong understanding and knowledge of US Banking Regulations
Preferred: Ability to effectively manage change and remain calm in stressful situations
Preferred: Self-motivated and committed to drive results with professional business maturity

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities