Customer Service Associate

American Express

. Consistently deliver extraordinary service through chat or phone in a fast-paced, structured customer care environment .

Posted 11/4/2026full-timeGurugram • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on consultative sales and customer engagement. Proficient in multitasking and navigating multiple computer systems while maintaining compliance and performance metrics.

Highest-signal resume keywords

Customer Service ExperienceChat Support ExperienceStrong Communication SkillsActive Listening SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyResilienceConsulting Skills

Tools & Technologies

Computer LiteracyMultiple Computer Systems

Industry Keywords

Customer Care EnvironmentPerformance GoalsCompliance Regulations

About the role

Key responsibilities & impact

Consistently deliver extraordinary service through chat or phone in a fast-paced, structured customer care environment
Address 2–3 chat conversations simultaneously
Consult with Card Members to understand their needs and tailor unique, personal solutions
Reinforce the benefits of card membership to deepen customer engagement
Develop consulting skills, including building human connections through care and empathy, handling objections, and providing solutions
Meet and exceed performance goals covering customer satisfaction, consultative sales, handling time, schedule adherence, and compliance regulations
Maintain a high level of integrity when working with customer information and meet compliance requirements

Requirements

What you’ll need

Graduates with minimum of 1 year customer service experience; previous Chat experience strongly preferred
Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy
Strong written and verbal communication skills
Active listening skills to adapt conversation to suit the situation and the Card Member’s communication style
Resilience to efficiently manage a steady stream of customer interactions while balancing performance to meet a variety of metrics
Ability to multitask and answer multiple Card Member queries simultaneously while toggling between screens/tools
Offer of employment is conditioned upon successful completion of a background verification check, subject to applicable laws and regulations

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities