FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Associate
American Express. Visualize and simplify the end-to-end card member experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on delivering personalized and empathetic service. Proficient in multitasking and problem-solving while adhering to quality and compliance guidelines.
Highest-signal resume keywords
Customer Service ExperienceTyping Speed of 30 Words Per MinuteVersant 4 Skills (Voice) – B2 & AboveAnalytical and Problem-Solving SkillsAbility to Multitask
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic ServicePositive Attitude in Difficult SituationsAttention to Detail
Tools & Technologies
Chat ToolsWeb Navigation
Industry Keywords
Customer First ResolutionProcess ImprovementVoice-of-Customer FeedbackQuality and Compliance Guidelines
About the role
Key responsibilities & impact- Visualize and simplify the end-to-end card member experience
- Enable and drive process improvement based on voice-of-customer feedback
- Strive for Customer First Resolution (CFR) and reduce bad demand
- Generate revenue by driving value generation
- Comprehend and respond to customer queries through chat or phone, as required, with immediate resolution
- Deliver all key metrics according to organizational goals
- Adhere to quality and compliance guidelines
- Deliver personalized, empathetic service using an adaptable, customer-centric approach
- Address 2–3 conversations simultaneously
Requirements
What you’ll need- Graduates/Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
- Typing speed of 30 words per minute with 95% accuracy
- Versant 4 Skills (Voice) – B2 & Above (57 & above)
- Quick navigation ability, web savvy, and basic troubleshooting knowledge
- Ability to multitask and toggle between screens/tools
- Ability to remain positive in difficult situations
- Passion for delivering extraordinary service in every customer interaction
- Ability to work in a fast-paced environment and multitask/re-prioritize regularly
- Analytical and problem-solving skills with strong attention to detail
- Successful completion of a background verification check
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities