Customer Service Associate

American Express

. Utilize skills, experience, and passion for customer service to help propel the team and business partners to success.

Posted 11/5/2026full-timeGurugram • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and consultative sales abilities, effectively managing high volumes of inbound calls while maintaining compliance and performance metrics. Exhibits technical savvy in navigating multiple systems to provide tailored solutions and enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceConsultative Sales SkillsStrong Written And Communication SkillsTechnical SavvyRegulatory And Compliance Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consultative SalesCustomer Relationship ManagementAccount ManagementSales Performance MetricsProblem ResolutionData EntryProduct RecommendationsCall HandlingAccount Information UpdatesRewards Redemption

Soft Skills

ResilienceFlexibilityEmotional IntelligenceOwnershipTimeliness

Tools & Technologies

Computer SystemsCustomer Service SoftwareMulti-Tasking ApplicationsCommunication ToolsSales Platforms

Industry Keywords

Customer Care EnvironmentCard MembershipCustomer EngagementSales PracticesCompliance Guidelines

About the role

Key responsibilities & impact

Utilize skills, experience, and passion for customer service to help propel the team and business partners to success.
Deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment.
Consult with Card Members to understand their needs and tailor unique, personal solutions.
Reinforce the benefits of card membership and acknowledge Card Member tenure.
Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty.
Develop selling skills to optimize and solidify customer relationships.
Address general and account-specific inquiries, including statements, card replacement, payments, and rewards redemption.
Update customer account information.
Use tools and resources to identify custom solutions, anticipate customer needs, and maintain first-point-of-contact resolution.
Meet and exceed sales, quality, compliance, productivity, and customer-performance goals.

Requirements

What you’ll need

High School Graduate
Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
Driven to please by providing the ultimate experience for our Card Members on every interaction.
Timeliness and reliability.
Flexibility to work anytime in US hours, including weekends.
Customer service and consultative sales environment experience preferred.
Passion for consultative sales, recommending products or solutions tailored to each customer.
Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.
Hybrid environment—on-site expectation 3 days/week.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities