Director – Business Development

American Express

. Partner with cross-functional teams and leaders to define and execute the strategic roadmap for priority agentic capabilities .

Posted 11/2/2026full-timeNew York City • New York • United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic program management and execution, with a focus on cross-functional collaboration and the ability to translate complex initiatives into actionable recommendations. Proven ability to establish performance metrics and drive accountability to achieve measurable business outcomes.

Highest-signal resume keywords

Strategic Program ManagementCross-Functional CoordinationExecutive CommunicationStakeholder ManagementTechnology Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementStrategic ThinkingStructured Problem-SolvingPerformance MetricsBusiness Case DevelopmentRisk ManagementTechnology InitiativesDigital PlatformsEmerging TechnologiesCapability Development

Soft Skills

InfluencingAccountabilityCuriosityLeadership

Industry Keywords

Financial ServicesDigital ProductsTechnology-Driven OrganizationsAgentic CapabilitiesCustomer Experiences

About the role

Key responsibilities & impact

Partner with cross-functional teams and leaders to define and execute the strategic roadmap for priority agentic capabilities
Identify capability needs and gaps, develop strategic recommendations, and build business cases to inform investment priorities
Lead program management and execution of priority initiatives, including roadmaps, milestones, dependencies, governance, and executive reporting
Drive cross-functional coordination and accountability across Product, Technology, Risk, and business teams to accelerate delivery and resolve execution challenges
Establish performance metrics and operating cadences to track progress, manage risks, and ensure measurable outcomes
Serve as a strategic advisor to leadership, translating complex initiatives into clear recommendations, decisions, and executive communications
Help define capabilities, operating models, and investments required to advance agentic experiences

Requirements

What you’ll need

7+ years of experience in strategy, program management, product strategy, consulting, technology transformation, or related disciplines
Proven track record leading complex, cross-functional technology initiatives from strategy through execution, delivering measurable business outcomes
Exceptional strategic thinking, structured problem-solving, and program management skills, with the ability to navigate ambiguity and drive results
Strong understanding, curiosity, and interest in emerging technologies, digital platforms, and the capabilities required to enable innovative customer experiences
Outstanding executive communication, stakeholder management, and ability to influence and drive accountability across teams
Experience in financial services, digital products, or technology-driven organizations, with demonstrated team leadership experience, preferred
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity, if applicable