Director, Client Management

American Express

. Set the overall strategy and priorities for the portfolio, driving profitable charge volume, revenue, and share growth.

Posted 9/23/2026full-timeNew York City • New York • United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing complex client relationships and driving profitable growth through strategic portfolio management. Possesses exceptional financial acumen and negotiation skills to optimize client profitability and develop innovative solutions.

Highest-signal resume keywords

People LeadershipStrategic Client Relationship ManagementComplex Commercial NegotiationsFinancial AcumenConsultative Selling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementBusiness DevelopmentFinancial EconomicsDeal StructuresAnalytical SkillsB2B SalesB2C SalesProfitability AnalysisGrowth Strategy DevelopmentClient Strategy Execution

Soft Skills

Executive PresenceCommunication SkillsPresentation SkillsProblem-SolvingInfluencing Skills

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree

Industry Keywords

Client ExperienceCross-Functional CollaborationMatrixed OrganizationStrategic PartnershipsMarketing Initiatives

About the role

Key responsibilities & impact

Set the overall strategy and priorities for the portfolio, driving profitable charge volume, revenue, and share growth.
Lead, coach, and develop a team of Client Managers, establishing priorities and accountability.
Establish and deepen relationships with senior and C-level merchant executives.
Identify and pursue opportunities to expand American Express relationships, including acceptance, B2B, marketing, partnerships, and other growth initiatives.
Lead and support complex negotiations, developing deal structures, pricing scenarios, value levers, and card acceptance agreements.
Lead strategic and analytical client conversations and translate merchant priorities into solutions and growth opportunities.
Oversee portfolio economics and client profitability, optimizing financial performance while balancing growth and investment.
Safeguard merchant relationships and champion the client experience by proactively addressing issues and driving satisfaction.
Partner with Strategic Partnerships, B2B, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal on integrated client solutions.

Requirements

What you’ll need

Experienced people leader and relationship manager with a proven ability to lead teams responsible for complex, strategic client relationships and deliver strong commercial results.
Demonstrated ability to develop and execute portfolio and client strategies that drive profitable growth, deepen relationships, and uncover new business opportunities.
Strong track record of consultative selling and business development, including the ability to identify client needs and successfully sell B2C, B2B, and other strategic programs and initiatives.
Significant experience leading complex commercial negotiations, with strong knowledge of financial economics, profitability levers, and deal structures.
Strong financial and analytical acumen, with the ability to evaluate opportunities, understand portfolio economics, develop business cases, and make sound commercial decisions.
Exceptional executive presence, communication, and presentation skills, with demonstrated ability to lead and influence senior and C-level discussions both internally and externally.
Proven people leadership capabilities, including the ability to coach and develop talent, set clear direction, foster accountability, and build high-performing teams.
Demonstrated ability to influence without direct authority and mobilize cross-functional teams in a highly matrixed organization.
Strong strategic thinking, problem-solving, and execution skills, with the ability to prioritize effectively and deliver results across multiple complex initiatives.
Demonstrated curiosity, creativity, and initiative, with a track record of identifying new opportunities and developing innovative solutions.
Bachelor’s degree required; advanced degree a plus.
Role requires approximately 30% travel.
Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship for these positions.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity, if applicable