Director – Control Management

American Express

. Identify new product or service changes and material business changes subject to relevant American Express policies and standards .

Posted 10/9/2026full-timeNew York City • New York • United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational risk management, including risk assessment methodologies, governance standards, and decision-making processes. Proven ability to lead teams, manage large programs, and communicate effectively with senior management in the financial services industry.

Highest-signal resume keywords

Operational Risk ManagementRisk Assessment MethodologiesProject ManagementProcess GovernanceFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentData AnalysisRisk TaxonomyChange ManagementCompliance Risk Management

Soft Skills

Communication SkillsInterpersonal SkillsAnalytical SkillsProblem-Solving SkillsThought Leadership

Certifications & Qualifications

Advanced DegreesRisk Management Certifications

Industry Keywords

Financial ServicesOperational StandardsGovernance FrameworksRegulatory FrameworksTransformation Initiatives

About the role

Key responsibilities & impact

Identify new product or service changes and material business changes subject to relevant American Express policies and standards
Create and execute a GMNS framework for categorizing and risk-assessing changes under appropriate policies and standards
Develop, implement, and scale risk assessment approaches covering strategic, operational, and compliance risks
Continuously enhance change risk assessment methodologies, governance standards, risk taxonomy, and decision criteria
Partner with Product, Technology, Digital, Operations, Pricing, Enterprise Risk, and other business units to identify emerging risks and recommend mitigation strategies
Drive change risk assessment governance forums and prepare risk summaries, recommendations, and executive decision materials
Track mitigation actions and report portfolio health, key risks, and emerging themes to senior leadership
Identify cross-program risks and systemic issues across transformation initiatives
Develop risk profile reporting and communicate operational risk trends, assessment data, themes, and activities to senior management
Manage a small team of high-performing professionals
Enable informed senior management decision-making through independent operational risk assessment and governance

Requirements

What you’ll need

8+ years of experience in operational risk management, such as within Risk and/or Internal Audit
Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills, with ability to interact with and obtain buy-in from senior business unit and technology counterparts
Expertise in process governance and establishing and overseeing robust decision-making processes aligned with policies, regulatory frameworks, and/or operational standards
Experience within the financial services industry
Strong analytical and problem-solving skills, including analyzing data, identifying trends, and evaluating risk scenarios
Ability to demonstrate thought leadership and drive initiatives through implementation
Demonstrated ability to manage large programs and influence horizontally across geographically distributed teams with varying backgrounds
Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued
Bachelor's Degree in Finance, Business, Risk Management, or related field is preferred
Advanced degrees or certifications are advantageous

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity, if applicable