Director – Digital Entertainment Experiences

American Express

. Define the product vision, strategy and roadmap for Entertainment and digital Experiences .

Posted 10/16/2026full-timeNew York City • New York • United StatesLead💰 $144,250 - $256,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product management, leading complex customer-facing products from strategy through launch and optimization. Proven ability to build high-performing teams and drive alignment across cross-functional stakeholders while leveraging customer insights and data for informed decision-making.

Highest-signal resume keywords

Digital Product ManagementCross-Functional LeadershipCustomer Insights AnalysisTeam DevelopmentStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Vision DefinitionRoadmap DevelopmentDigital Experience OptimizationUX Best PracticesSEO StrategyData-Driven ExperimentationProduct JudgmentTechnology Dependency ManagementDigital Accessibility ComplianceInnovative Product Launch

Soft Skills

Exceptional CommunicationInfluencing StakeholdersOrganizational SkillsDynamic LeadershipCreative Problem-Solving

Industry Keywords

Entertainment PlatformCustomer JourneyEmerging TechnologiesDigital CapabilitiesHigh-Visibility Initiatives

About the role

Key responsibilities & impact

Define the product vision, strategy and roadmap for Entertainment and digital Experiences
Lead the development and evolution of Amex Experiences, the new Entertainment platform
Drive an ambitious product roadmap across multiple workstreams, dependencies and tight delivery timelines
Create alignment across senior stakeholders and cross-functional teams on product strategy, priorities and key decisions
Lead and develop a team of high-performing product owners
Partner closely with Technology, Design, Marketing, Ops Excellence and Product teams from concept through launch and optimization
Provide thought leadership across the digital entertainment experience, including UX, SEO, discovery, personalization and customer journey best practices
Drive experimentation and test-and-learn programs using customer insights and performance data
Build scalable product capabilities supporting the continued evolution of Entertainment and Experiences
Proactively manage priorities, risks and dependencies to keep critical initiatives on track
Act as Global Marketing & Brand Experiences Digital Accessibility custodian, driving awareness of AENB77 and ensuring compliance with the policy
Represent the portfolio in senior-level forums, communicating strategy, progress, risks and key decisions

Requirements

What you’ll need

7+ years of digital product management experience, including leading complex customer-facing products from strategy through launch and optimization
Dynamic and experienced people leader with a track record of building high-performing teams
Proven experience leading large-scale, high-visibility digital initiatives with multiple workstreams and technology dependencies
Strategic and creative thinker who can translate customer and business needs into compelling digital experiences
Proven track record of concepting, building and launching innovative digital products and capabilities
Strong product judgment with the ability to navigate ambiguity, competing priorities and complex tradeoffs
Exceptional cross-functional leadership and partner management skills, with the ability to influence and drive decisions across a highly matrixed organization
Experience partnering closely with engineering, design and research teams to deliver high-quality digital products
Superior communication skills with the ability to engage and influence stakeholders at all levels, including senior executives
Strong execution and organizational skills, with the ability to manage multiple critical priorities under tight timelines
Strong analytical orientation and experience using customer insights, data and experimentation to inform product decisions
Enthusiasm and passion for entertainment, emerging technologies, digital capabilities and disruptive thinking
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity (if applicable)