Director – Digital Product Management

American Express

. Lead, mentor, and develop a team of product managers .

Posted 9/17/2026full-timeNew York City • New York • United StatesLead💰 $144,250 - $256,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading product management teams, developing product vision and strategy for Bill Payment, and driving execution of complex initiatives. Proficient in data-driven decision-making and fostering innovation to enhance payment technology and customer experiences.

Highest-signal resume keywords

Product Management LeadershipData-Driven Decision MakingBill Pay CapabilitiesStrategic Thought LeadershipStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Vision DevelopmentProduct Roadmap CreationMarket ResearchExperience Improvement InitiativesPayment Technology Innovation

Soft Skills

Analytical ThinkingComplex Problem SolvingExcellent CommunicationResourcefulnessInterpersonal Skills

Industry Keywords

Bill PaymentA2A Money MovementACHWiresRTP

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of product managers
Develop and articulate product vision and strategy for Bill Payment aligned with enterprise goals
Identify and communicate initiatives driving experience improvements, cost efficiency, and risk reduction in Bill Payment
Guide creation and maintenance of product roadmaps aligned with business objectives and customer needs
Oversee market research on industry trends, customer needs, and competitive landscape
Foster innovation and continuous improvement within the product management team
Ensure data-driven insights inform market opportunities and product decisions
Lead commercial engagements supporting AXP in delivering new product partnerships
Collaborate with product development leaders to build a roadmap for payment experiences and aligned capability strategy
Identify and prioritize payment-related experience improvements and features
Support investment planning and partner engagement across lines of business

Requirements

What you’ll need

Ability to see the big picture and develop long-term plans aligned with business objectives
Ability to make data-driven decisions quickly and effectively
Comfortable taking calculated risks and making tough choices
Passion for payments and payment technology innovation
Knowledge of Bill Pay capabilities and/or A2A money movement, including ACH, wires, and RTP, is a plus
Passion to drive execution and deliver results in a dynamic, highly matrixed environment
Demonstrated ability to lead and manage a Product organization driving large, complex, transformational initiatives
Strong analytical and critical thinking skills, complex problem solving, and strategic thought leadership
Ability to collaborate with internal and external stakeholders
Ability to influence key partners and executive stakeholders
Excellent communication skills and proficiency developing presentations and deliverables for executive audiences
Ability to take initiatives from concept to development and prioritize in ambiguous situations
Ability to navigate changing priorities, complexity, and change
Resourcefulness, grit, and a positive can-do attitude
Sound interpersonal skills and ability to work cross-functionally
Employment eligibility to work with American Express in the United States; visa sponsorship is not provided

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity, if applicable