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American Express

Director – Digital Product Management

American Express

. Own the vision and strategy for the next-generation B2B supplier platform, defining a multi-year roadmap informed by customer needs, market evolution, competitive dynamics, and American Express' broader B2B strategy.

Posted 10/9/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management with a focus on B2B payments and financial services, leveraging strong technical fluency in APIs and platform services. Proven ability to lead cross-functional teams, develop high-performing talent, and drive strategic product initiatives informed by customer insights and market trends.

Highest-signal resume keywords
Product Management ExperienceB2B Payments ExpertiseAPI DevelopmentCross-Functional LeadershipCustomer Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Product StrategyTechnical FluencyDomain ArchitectureInvestment PrioritizationMVP DevelopmentOKRsKPIsEnd-to-End Experience DesignScalable Technology CapabilitiesData-Driven Decision Making
Soft Skills
Exceptional CommunicationInfluencing SkillsTeam LeadershipProblem-SolvingPositive Attitude
Certifications & Qualifications
Bachelor's DegreeMaster's Degree (Preferred)
Industry Keywords
B2B Supplier PlatformFinancial ServicesCustomer InsightsMarket TrendsCompetitive DynamicsContinuous ImprovementProduct DisciplineAI and GenAI IntegrationHigh-Performing TeamsMatrixed Organization

About the role

Key responsibilities & impact
  • Own the vision and strategy for the next-generation B2B supplier platform, defining a multi-year roadmap informed by customer needs, market evolution, competitive dynamics, and American Express' broader B2B strategy.
  • Build scalable platform capabilities across supplier onboarding, enhanced remittance, B2B pricing, APIs, and other foundational domains reusable across products, payment experiences, and enterprise use cases.
  • Lead product discovery and prioritization, translating customer and business problems into product requirements, MVPs, OKRs, KPIs, and investment priorities while making strategic tradeoffs.
  • Lead product discovery and concept development using customer insights, market and competitive trends, end-to-end experience design, and technical feasibility.
  • Lead cross-functional partners across GMNS, GCS, Engineering, Risk, Legal, Compliance, and other enterprise teams from idea through launch and scale.
  • Structure and lead team-wide processes, communications, and continuous improvement to strengthen product discipline and execution.
  • Build and develop a high-performing product team, clarifying ownership, developing talent, and establishing effective operating mechanisms.
  • Shape the intelligent supplier platform by championing AI and GenAI across the product lifecycle and embedding intelligent capabilities into supplier experiences, APIs, and platform services.
  • Challenge the status quo to improve speed, quality, customer outcomes, and product-building effectiveness.

Requirements

What you’ll need
  • 7+ years of product management experience, with demonstrated experience leading complex technology products or platforms; B2B payments or financial services experience strongly valued.
  • Strong technical fluency, including experience working with APIs, platform services, domain architecture, and engineering teams.
  • Demonstrated people leadership experience, including developing product talent and building high-performing teams.
  • Proven ability to translate customer problems, market opportunities, and business priorities into compelling product strategies and scalable technology capabilities.
  • Strong product judgment and demonstrated ability to make difficult prioritization and investment decisions in environments with competing priorities and constrained capacity.
  • Experience leading large-scale, cross-functional initiatives in a highly matrixed organization.
  • Strong customer orientation with experience using customer, market, competitive, and quantitative insights to inform product decisions.
  • Exceptional communication and influencing skills, with the ability to create clarity, build alignment, and drive decisions across technical, business, and executive audiences.
  • Track record of challenging established approaches and driving meaningful product, process, or organizational improvement.
  • Highly motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment.
  • Embodies a "team" mentality in all that you do, with a proven ability to take ownership for progressing project delivery.
  • Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
  • Bachelor's degree in business, computer science, engineering, or a related field is listed as preferred; master’s degree is a plus.

Benefits

Comp & perks
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities