Director, Digital Product Management – Enterprise AI Platforms

American Express

. Own the product vision and strategy for a portfolio within the Enterprise AI Platform .

Posted 10/15/2026full-timeUnited StatesLead💰 $144,250 - $256,250 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the product vision and strategy for a portfolio within the Enterprise AI Platform
Identify recurring customer needs and translate enterprise AI and FDE learnings into scalable platform opportunities
Identify opportunities to simplify the AI developer journey and establish scalable paved roads
Evaluate emerging AI technologies and ecosystem shifts
Own the product roadmap and prioritize investments
Lead build-versus-buy-versus-partner decisions and product trade-offs
Align Product, Engineering, Architecture, Security, Risk, and business stakeholders around priorities, investments, and outcomes
Lead the product lifecycle from discovery through delivery with Engineering, Architecture, and Forward-Deployed Engineering teams
Deliver secure, scalable, reliable platform capabilities, APIs, developer tooling, and reusable AI services
Partner with Forward-Deployed Engineering to accelerate adoption and solve high-value enterprise use cases
Drive adoption and reuse across engineering teams and business units
Define and monitor success metrics across adoption, reuse, developer productivity, time-to-production, platform health, economics, customer satisfaction, and business value
Use customer feedback, platform telemetry, and FDE insights to improve products and inform roadmap decisions
Build and lead a high-performing product organization, developing product managers and future product leaders
Establish product practices, decision frameworks, accountability, and execution excellence
Build a culture of customer focus, technical excellence, collaboration, and continuous learning

Requirements

What you’ll need

10+ years of progressive product management experience, including leadership experience building enterprise software, platforms, developer products, AI/ML products, or cloud technologies
Proven experience defining product strategy and leading multi-year roadmaps for complex enterprise platforms
Demonstrated success building and scaling products that enable other teams to develop differentiated customer or employee experiences
Strong understanding of modern AI application architecture and the platform capabilities required to build, evaluate, deploy, govern, observe, and operate AI systems at enterprise scale
Experience partnering deeply with Engineering to deliver highly technical platform capabilities
Proven ability to influence senior stakeholders and drive alignment across complex, matrixed organizations
Strong product judgment, including determining what should be standardized, abstracted, reused, purchased, or left to individual product teams while balancing customer, technical, operational, risk, and business considerations
Excellent executive communication, storytelling, and presentation skills
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, visa sponsorship may be provided for certain positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity (if applicable)