Director, Enterprise Business Learning

American Express

. Design and deliver enterprise learning strategies that build future-ready skills, focusing predominantly on AI capabilities, alongside data literacy and business acumen .

Posted 10/30/2026full-timeNew York City • New York • United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in designing and delivering enterprise learning strategies focused on AI capabilities, data literacy, and business acumen, with a strong emphasis on change management and measurable program impact.

Highest-signal resume keywords

Enterprise Learning Strategy DevelopmentAI Concepts and ApplicationsProgram ManagementStakeholder ManagementChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Program DesignData LiteracyBusiness AcumenChange Initiative ImplementationMetrics and Feedback Loop Establishment

Soft Skills

Strong Communication SkillsLeadership SkillsStorytelling

Industry Keywords

Risk ManagementCompliancePrivacyEnterprise TransformationOrganizational Change

About the role

Key responsibilities & impact

Design and deliver enterprise learning strategies that build future-ready skills, focusing predominantly on AI capabilities, alongside data literacy and business acumen
Translate strategic business needs into targeted learning plans tailored for key colleague segments and levels
Partner with functional SMEs, enterprise transformation leaders, and external vendors to co-create relevant, practical, and measurable learning experiences
Lead end-to-end change management to drive culture evolution and adoption of new enterprise capabilities
Establish clear metrics and feedback loops to measure program impact and inform continuous improvement
Develop and present compelling narratives and insights using data, storytelling, and strong communication skills
Partner closely with Risk, Compliance, and Privacy teams to ensure governance and control alignment

Requirements

What you’ll need

8+ years in enterprise learning, organizational change, or capability development
Knowledge of AI concepts and applications in business, with the ability to translate them into accessible learning programs
Demonstrated experience designing and implementing enterprise-scale learning and change initiatives that drive measurable business impact
Excellent program management, stakeholder management, and communication skills
Strong leadership skills and ability to lead a high performing team to deliver strong results
Proven ability to work across highly matrixed organizations and navigate ambiguity with an enterprise mindset
Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship for these positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity, if applicable