Director, Executive/Internal Communications

American Express

. Manage client relationships and provide internal and executive communications support to the Global Servicing President/Executive Committee member and teams across Global Servicing.

Posted 10/17/2026full-timeNew York City • New York • United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in corporate communications and public relations, with a strong focus on developing global communication strategies and managing internal communications materials. Proven ability to lead teams, influence stakeholders, and execute effective communication plans that engage diverse audiences.

Highest-signal resume keywords

Corporate Communications ExperiencePublic Relations ExperienceStrategic Communication PlanningTeam LeadershipEvent Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Communication PlansContent DevelopmentEditing SkillsMessage DistillationSocial Media ManagementIntranet ManagementVideo ProductionEvent CoordinationStakeholder EngagementCrisis Communication

Soft Skills

Influencing SkillsAttention to DetailVerbal CommunicationWritten CommunicationCounseling Skills

Tools & Technologies

Company IntranetSocial Media PlatformsVideo Editing SoftwareEvent Management Tools

Industry Keywords

Global Communication StrategiesExecutive CommunicationsColleague EngagementPublic AffairsCorporate Messaging

About the role

Key responsibilities & impact

Manage client relationships and provide internal and executive communications support to the Global Servicing President/Executive Committee member and teams across Global Servicing.
Develop global communication strategies to engage colleagues, communicate business priorities, and articulate complex changes across multiple channels.
Manage internal communications materials, including announcements, leader messages, communications plans, video treatments and scripts, blogs, social media posts, talking points, and FAQs.
Oversee Global Servicing editorial strategy and Center of Excellence team content for the business unit intranet.
Provide end-to-end event management for global town halls, leader forums, and executive meetings.
Manage communications planning for initiatives and changes across Global Servicing and support strategic projects.
Counsel senior leaders on informing and engaging colleagues worldwide.
Provide strategic guidance on sensitive colleague, customer, and public affairs issues.
Lead two direct reports.
Support external speaking engagements and media opportunities for senior leaders as needed.

Requirements

What you’ll need

A minimum of 8 years of corporate communications or public relations experience.
Proven ability to create and implement effective colleague communications plans serving broad or global audiences that have driven tangible results.
Established ability to influence and counsel key internal stakeholders and leaders while managing multiple priorities in a deadline-driven environment.
Superior written, verbal, editing skills with strong attention to detail.
Ability to distill complex topics/issues into clear and impactful messages.
Ability to lead and influence teams, including both direct and indirect reports.
Bachelor's degree required.
Experience working across company intranet, social media, live events, and video.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity (if applicable)