Director, Go-to-Market – Amex Digital Labs

American Express

. Lead end-to-end internal management for global launches of new digital payment and membership products, specifically in the Web3 space .

Posted 9/17/2026full-timeNew York City • California • United StatesLead💰 $144,250 - $256,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading cross-functional teams and managing complex projects in the Web3 space, with a strong focus on digital payment and membership products. Proven ability to influence stakeholders, drive results, and implement strategic improvements while ensuring compliance and risk management.

Highest-signal resume keywords

Project ManagementWeb3 Product DevelopmentStakeholder CommunicationTeam LeadershipRisk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProduct DevelopmentOperational ExcellenceComplianceInformation Security

Soft Skills

Interpersonal SkillsNegotiation SkillsStrategic ThinkingRelationship BuildingAdaptability

Tools & Technologies

Project TrackersOverview Decks

Certifications & Qualifications

MBAPMO Certification

Industry Keywords

Digital PaymentsMembership ProductsBlockchainStablecoinAmex Enterprise Risk Policy

Tech Stack

Tools & technologies

Web3

About the role

Key responsibilities & impact

Lead end-to-end internal management for global launches of new digital payment and membership products, specifically in the Web3 space
Serve as project manager across Amex Digital Labs and partner teams to guide products through Amex reviews and approvals
Influence cross-functional teams to ensure business alignment, requirements, and resourcing are optimal
Develop project trackers and overview decks, maintain project update meetings, and communicate product strategy, value proposition, and project updates
Anticipate risks and issues and ensure mitigation planning is in place
Improve processes, develop toolkits and resources, and reengineer activities to increase agility and speed to market for Web3 products
Communicate program strategy, direction, process improvements, and policy changes to stakeholders
Lead and develop a high-performing team
Collaborate with Product Development, Product Partnerships, Strategic Partnerships, Enterprise Strategy, Merchant, Network, and other internal stakeholders
Balance new control design with speed to market across stablecoin and blockchain use cases
Bolster frameworks and processes to manage and evaluate Web3-specific risks

Requirements

What you’ll need

Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
Experienced and inspiring people leader with a proven track record leading people across varying skills and tenure
Ability to drive results against timelines, prioritize, and execute flawlessly
Strategic, critical, and creative thinking to solve obstacles and develop winning solutions
Outstanding program management skills across product development, engineering and technology, marketing, operational excellence, servicing, legal, compliance, and information security
Ability to drive decision-making, work well under pressure, and adapt to frequent change
Excellent relationship-building with partners and internal stakeholders
Intellectual curiosity about evolving digital, mobile, and alternative payments and innovative membership experiences
Prior experience articulating product functionality and demonstrating technical acumen a plus
Experience with Amex Enterprise Risk Policy implementation a plus
Bachelor's Degree required
MBA or PMO certification a plus
Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity, if applicable