Director, Insights Capabilities – Innovation

American Express

. Partner across the Amex Insights leadership team to identify and evolve strategic research capabilities .

Posted 9/24/2026full-timeNew York City • New York • United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in research capabilities and operations, with a strong focus on implementing AI-powered tools and innovative methodologies to drive strategic insights and business outcomes. Proven ability to lead cross-functional initiatives and manage stakeholder relationships effectively.

Highest-signal resume keywords

Research CapabilitiesAI-Powered ToolsProject ManagementChange ManagementStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Qualitative Research MethodologiesQuantitative Research MethodologiesImplementation of Research TechnologiesScaling New PlatformsCross-Functional Program Leadership

Soft Skills

Communication SkillsPrioritization SkillsExecution SkillsInfluencing Skills

Tools & Technologies

Emerging Research TechnologiesGovernance Platforms

Industry Keywords

Customer InsightsMarket ResearchChange ManagementContinuous Improvement

About the role

Key responsibilities & impact

Partner across the Amex Insights leadership team to identify and evolve strategic research capabilities
Own the capability roadmap, prioritization, and implementation approach
Evaluate, pilot, and scale emerging research technologies, AI-powered tools, and innovative methodologies
Lead capabilities including the Card Member Community and Digital Twins
Lead implementation and adoption of research capabilities
Partner with Technology, Procurement, Legal, and external providers to establish platforms, governance, best practices, and enablement
Monitor emerging technologies and industry trends
Measure adoption and impact and continuously evolve the capability portfolio
Apply capabilities to strategic research informing business strategy, product, marketing, and customer experience
Translate customer insights into actionable recommendations for enterprise strategic engagements

Requirements

What you’ll need

Experience in research capabilities, research operations, insights technology, or innovation within a customer insights, market research, or related organization
Strong understanding of qualitative and quantitative research methodologies
Familiarity with emerging research technologies, AI-powered tools, and innovative approaches
Extensive experience leading complex, cross-functional programs and initiatives
Strong project management, prioritization, and execution skills
Proven experience implementing and scaling new platforms and capabilities
Experience driving change management, adoption, governance, and continuous improvement
Ability to manage multiple priorities, navigate dependencies, and influence senior stakeholders across a complex, matrixed organization
Strong strategic thinking and communication skills
Ability to connect capability investments to business needs and outcomes
Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity (if applicable)