Director, Issue Validation Quality Control, QC

American Express

. Lead the development, execution, and continuous improvement of IAG’s Issue Validation QC program using a risk-based approach.

Posted 11/5/2026full-timeUnited StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading quality control programs, including the design and execution of validation processes, while ensuring compliance with IIA standards and regulatory guidance. Proven ability to analyze QC results, identify improvement opportunities, and effectively communicate findings to senior stakeholders.

Highest-signal resume keywords

Quality Control Program DevelopmentInternal Audit ExperienceRegulatory Compliance KnowledgeAnalytical Problem-Solving SkillsPeople Leadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Issue ValidationRisk ManagementCorrective Action EvaluationValidation TestingEvidence AssessmentQC Methodology DesignSampling ApproachesPerformance MeasurementRoot Cause AnalysisDocumentation Standards

Soft Skills

Excellent Communication SkillsProject Management SkillsCoaching and Development SkillsConstructive Challenge ArticulationTeam Leadership

Certifications & Qualifications

CIACPACISACRCM

Industry Keywords

Financial ServicesBankingCapital MarketsIIA StandardsRegulatory GuidanceAssurance AdvisoryIssue ManagementRemediation ValidationQuality ControlInternal Audit

About the role

Key responsibilities & impact

Lead the development, execution, and continuous improvement of IAG’s Issue Validation QC program using a risk-based approach.
Design, oversee, and perform independent quality control reviews of issue validation work, including plans, testing procedures, evidence, conclusions, closure recommendations, and operational execution.
Assess whether validation procedures address underlying risks, root causes, corrective action commitments, remediation sustainability, and control effectiveness.
Challenge insufficient evidence, unsupported conclusions, inadequate testing, and inappropriate issue closure conclusions; oversee resolution and escalation of QC observations.
Establish and maintain QC methodology, review criteria, sampling approaches, documentation expectations, and performance measures.
Analyze QC results to identify recurring deficiencies, root causes, and improvement opportunities.
Partner with Issue Management, audit teams, Audit Methodology, and Professional Development to clarify requirements and develop guidance and training.
Report QC coverage, outcomes, trends, exceptions, remediation progress, and management attention areas to senior management and governance committees.
Support internal and external assessments and regulatory examinations, including evidence preparation and presentation of QC processes and results.
Monitor industry practices, IIA standards, and regulatory guidance to enhance the QC framework.
Participate in cross-functional initiatives strengthening issue governance, validation discipline, and sustainable remediation.
Lead, coach, and develop issue validation QC colleagues.

Requirements

What you’ll need

7+ years of experience in internal audit, issue management, issue validation, risk management, assurance advisory, or public accounting; financial services, banking, or capital markets experience preferred.
Bachelors degree or advanced degree in Accounting, Finance, Business Administration, or a related field, or equivalent experience.
Internal Audit, Assurance, Risk, or Accounting professional certification (CIA, CPA, CISA, CRCM, or equivalent)
Direct experience evaluating and validating corrective action implementation, issue remediation evidence, validation testing, and the quality of issue closure conclusions.
Strong knowledge of IIA standards and regulatory and financial industry guidance relevant to Internal Audit, issue management, and remediation validation.
Excellent written and oral communication skills, including the ability to articulate constructive challenge and present findings in a compelling manner to senior stakeholders; strong project management skills.
Strong analytical and problem-solving skills, including assessing evidence sufficiency, identifying root causes and trends, and translating QC results into practical recommendations for improvement.
Demonstrated people leadership experience and ability to coach, develop, and lead teams while maintaining independent, risk-based judgment.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities