Director, Measurement Insights

American Express

. Lead the NPS and Brand Consideration programs, including measurement frameworks, methodologies, benchmarking, reporting, and ongoing evolution .

Posted 9/24/2026full-timeNew York City • New York • United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in customer insights and brand measurement, with a strong focus on NPS, analytics, and advanced methodologies. Proven ability to synthesize complex data into actionable insights and compelling narratives for executive decision-making.

Highest-signal resume keywords

Customer InsightsBrand MeasurementNPS ExpertiseAdvanced AnalyticsStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience MeasurementMarket ResearchSurvey ResearchBenchmarkingQuantitative AnalysisBehavioral Data IntegrationMeasurement MethodologiesAI-Powered ToolsPerformance Drivers AnalysisExecutive Reporting

Soft Skills

Executive CommunicationStakeholder ManagementOperational LeadershipPeople LeadershipStrategic Thinking

Industry Keywords

Brand Health TrackingBrand Equity TrackingMeasurement FrameworksPerformance InsightsGovernance

About the role

Key responsibilities & impact

Lead the NPS and Brand Consideration programs, including measurement frameworks, methodologies, benchmarking, reporting, and ongoing evolution
Partner with senior leaders to interpret customer and brand performance and translate insights into actionable recommendations
Integrate attitudinal, behavioral, competitive, and marketplace data to identify key drivers of performance and provide a connected view of the customer and brand
Synthesize complex measurement and analytical findings into compelling executive narratives that inform business and brand decisions
Advance analytics, AI-powered tools, and emerging methodologies that strengthen measurement and insight generation
Lead program operations, external partners, governance, and the team to ensure high-quality, scalable delivery

Requirements

What you’ll need

Significant experience in customer insights, customer experience measurement, brand measurement, market research, analytics, or a related discipline
Deep expertise in NPS, brand health or brand equity tracking, survey research, benchmarking, and measurement methodologies
Strong quantitative and analytical skills, with experience integrating attitudinal and behavioral data to understand drivers of performance
Demonstrated ability to translate complex measurement findings into actionable recommendations and compelling executive narratives
Experience leveraging advanced analytics, AI-powered tools, and emerging technologies to enhance measurement and insight generation
Strong strategic thinking, executive communication, stakeholder management, operational leadership, and people leadership skills
Proven ability to lead and develop high-performing teams
Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship for these positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity, if applicable