Director of Technology Vendor Management – Business Process Services

American Express

. Lead and inspire a high-performing team, creating a culture of accountability, collaboration, development, and continuous improvement .

Posted 9/29/2026full-timePhoenix • Arizona • United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong strategic leadership and the ability to translate business priorities into organizational outcomes while fostering a culture of accountability and collaboration. Proven expertise in vendor management, operational excellence, and risk management within a regulated environment.

Highest-signal resume keywords

Strategic LeadershipVendor ManagementOperational ExcellenceRisk ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor ManagementContract ManagementSourcingProcurementThird-Party Risk ManagementOperational TransformationData AnalysisProcess ImprovementGovernanceCompliance Risk Management

Soft Skills

Team LeadershipCollaborationInfluencingExecutive CommunicationRelationship Building

Tools & Technologies

SAP FieldglassWorkdayBeelineCoupa Contingent Workforce

Industry Keywords

Business Process ServicesOperational ExcellenceChange ManagementMatrixed OrganizationHigh-Performing Teams

About the role

Key responsibilities & impact

Lead and inspire a high-performing team, creating a culture of accountability, collaboration, development, and continuous improvement
Set the strategic direction for Business Process Services, translating business priorities into clear objectives and ensuring the organization has the capabilities, processes, and operating model to deliver effectively
Build trusted partnerships and influence across the organization with Technology leaders, HR / Colleague Experience Group, Global Supply Management, Product, Risk, Finance, and other key stakeholders
Champion operational excellence using data and insights to improve performance, simplify processes, enhance the customer experience, and identify opportunities for automation and transformation
Serve as the strategic business partner to the Product team, representing BPS priorities and customer needs while influencing product roadmaps, capability development, and ongoing optimization
Provide risk and control leadership, ensuring effective governance, sound decision-making, and appropriate management of operational and compliance risk
Lead through change and help the organization adopt evolving processes, policies, and technology, including Fieldglass
Exercise sound judgment and executive leadership in navigating complex issues, competing priorities, and senior-level escalations
Develop talent and organizational capability, building a strong leadership pipeline and positioning the team to meet evolving business needs

Requirements

What you’ll need

Bachelor’s degree required
8-12 years of experience in technology infrastructure vendor management, contract management, sourcing, procurement, and/or third-party risk management
5+ years of leadership experience, including building and developing diverse, high-performing teams
Proven experience leading and developing high-performing teams in a complex, matrixed organization
Familiarity with enterprise Vendor Management Systems such as SAP Fieldglass, Workday, Beeline, or Coupa Contingent Workforce
Strong strategic leadership with demonstrated ability to translate business priorities into organizational outcomes
Demonstrated ability to build trusted relationships and influence senior stakeholders across functions
Experience driving operational excellence, transformation, and sustainable organizational change
Strong risk and control mindset with experience operating in a regulated or highly controlled environment
Excellent executive communication and stakeholder management skills

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity (if applicable)