Director – Privacy Operations, Integration

American Express

. Lead, develop, and manage a team of privacy subject matter experts across multiple regions.

Posted 10/5/2026full-timeUnited StatesLead💰 $144,250 - $256,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise privacy programs, risk management, and compliance within regulated industries. Proven ability to drive privacy-by-design initiatives and enhance governance frameworks while collaborating across technology and business units.

Highest-signal resume keywords

Privacy Risk ManagementEnterprise Privacy ProgramsGovernance FrameworksRegulatory ComplianceCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Privacy Risk AssessmentCompliance ManagementProcess ImprovementData Privacy StandardsRisk Mitigation StrategiesPrivacy Governance ActivitiesOperationalization of Privacy RequirementsRegulatory ReadinessPrivacy-by-Design ImplementationEnterprise Data Management

Soft Skills

Excellent CommunicationOrganizational SkillsProblem SolvingPersonal AccountabilityResiliency

Certifications & Qualifications

IAPP Certification

Industry Keywords

Financial ServicesRegulated IndustryMatrixed OrganizationThird-Party Risk ManagementCross-Border TransfersAI Privacy ManagementStakeholder EngagementEnterprise Risk ManagementPrivacy StandardsGovernance Controls

About the role

Key responsibilities & impact

Lead, develop, and manage a team of privacy subject matter experts across multiple regions.
Lead identification, assessment, mitigation, and escalation of privacy risks across business units and strategic initiatives.
Partner across second and third lines of defense to align controls and audit readiness.
Advise business, technology, risk, and control stakeholders and drive privacy-by-design outcomes.
Own and continuously enhance enterprise privacy processes, governance frameworks, and operating procedures.
Lead privacy governance activities, including issue management, exception management, reporting, and regulatory readiness.
Drive implementation and operationalization of privacy requirements, standards, controls, and risk management practices.
Partner with Technology, product, data, and engineering teams to embed privacy requirements into technology delivery, platform design, data use, and operational processes.
Facilitate enterprise-wide privacy risk management with the Global Privacy Center of Excellence.
Provide guidance for privacy risk management across regions and business units.
Support privacy risk management for product development, AI, third parties, cross-border transfers, regulatory exams, second-line effective challenge, and audits.
Collaborate with Enterprise Data Management, Infosec, GCO, and Third-Party Lifecycle Management teams to integrate privacy by design.
Facilitate first-line subject matter expertise for enterprise privacy risk management.
Provide advisory, guidance, and consulting services for proactive risk identification, assessment, mitigation, and escalation.

Requirements

What you’ll need

Bachelor’s degree in Business, Management, or a related field; advanced degree preferred.
8+ years of experience in privacy, risk management, compliance, governance, or related disciplines, including leadership responsibility for enterprise-scale programs.
Experience designing, implementing, or managing enterprise privacy, risk, compliance, or governance programs within a complex organization.
Demonstrated experience leading large-scale process improvements and driving adoption across a highly matrixed environment.
Experience operating within a regulated industry and partnering effectively across first, second, and third lines of defense.
Experience partnering with technology, product, data, or engineering teams to operationalize privacy, risk, or compliance requirements within complex technology environments.
Strong knowledge of and experience in enhancing and uplifting privacy-related processes across an Enterprise or local level for a financial services company.
Proven track record of driving results in a fast-paced environment with significant ambiguity and making decisions with less than perfect information.
Subject matter expertise and enterprise-thinking to identify areas of improvement.
High degree of organization, individual initiative, personal accountability, and resiliency.
Excellent communication skills with demonstrated ability to lead, engage, influence, and encourage partners and stakeholders.
Proven ability to manage multiple demands within a matrixed organization.
Track record of creating and leading strong cross-functional teams.
Ability to solve large and complicated problems.
Ability to maintain a positive, ‘can-do’ attitude.
Significant banking experience and/or regulated payments experience preferred.
Industry credentials such as IAPP preferred.
Employment eligibility to work with American Express in the United States; visa sponsorship is not available.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity, if applicable