Director, Software Engineering – Personalization, Brand, and Communications Technology

American Express

. Develop and deploy complex software solutions focused on cloud-based engineering, Java technologies, API design, and user experience .

Posted 10/2/2026full-timeNew York City • New York • United StatesLead💰 $144,250 - $256,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and deploying cloud-based software solutions using Java technologies and REST APIs, while leading a high-performing engineering team. Proficient in Agile methodologies, CI/CD practices, and technology roadmapping to ensure high-quality product releases and user experiences.

Highest-signal resume keywords

Cloud EngineeringJava DevelopmentAgile Software DevelopmentCI/CD PracticesTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API DesignSoftware ArchitectureCoding PracticesInterface DesignSystem ResiliencyTechnology PlanningProblem AnalysisPerformance ReviewsTalent DevelopmentLean Principles

Soft Skills

CommunicationCollaborationStrategic ThinkingContinuous ImprovementRecruitment

Tools & Technologies

DevOpsDigital ExperiencesThird-Party Technology SolutionsEmerging TechnologiesLLMsAI Agents

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceComputer EngineeringInformation Systems

Industry Keywords

American Express Marketing & Data PlatformsSoftware Development PracticesRegulatory ComplianceFull-Stack SolutionsComplex Integrated Architectures

Tech Stack

Tools & technologies

CloudJava

About the role

Key responsibilities & impact

Develop and deploy complex software solutions focused on cloud-based engineering, Java technologies, API design, and user experience
Define innovative solutions and take a pragmatic approach to application architecture
Plan, manage, and execute the technology roadmap
Assess third-party technology solutions for suitability for emerging platforms
Collaborate with product owners, designers, and internal technology partners
Ensure product releases are high quality, provide excellent user experiences, perform at scale, and comply with regulatory requirements
Identify opportunities for code sharing, common services, and joint development
Monitor industry research and emerging technologies
Lead a team of 10+ engineers
Own and lead HR processes including performance reviews and talent development
Recruit top technical and non-technical talent and build a high-performing, self-managing software engineering team
Lead interactive product and software development using lean principles
Drive strategic changes in tools and processes, challenge assumptions, and pursue continuous improvement

Requirements

What you’ll need

Hands-on experience and deep understanding of functional platforms
Hands-on technical foundation in coding practices, architecture, design, complex integrated architectures, coding systems, and interface design
10+ years of demonstrable experience building and deploying large-scale software products
Strong experience in design and Agile software development
Experience with code reviews for full-stack solutions
Hands-on experience with Java, REST APIs, cloud engineering, and building digital experiences
Strong understanding and experience in CI/CD and DevOps
Experience with system and platform resiliency
Ability to communicate complex technical concepts clearly and concisely to non-technical individuals
Experience with technology planning and roadmapping
Proven track record leading problem analysis and resolution
Bachelor’s degree in computer science, computer engineering, or information systems, or equivalent work experience
Employment eligibility to work with American Express in the U.S.; the company will not pursue visa sponsorship
Knowledge and experience working with LLMs and AI agents preferred
Knowledge of American Express Marketing & Data platforms and software development practices preferred
Advanced degree preferred

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Open-source community support
Opportunities to learn new skills, develop as a leader, and grow your career