Director, Talent Acquisition Modernization

American Express

. Partner with the Head of Talent Acquisition to define and execute the multi-year Talent Acquisition transformation strategy.

Posted 10/10/2026full-timeNew York City • New York • United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Talent Acquisition transformation strategies, including the implementation of AI-enabled solutions and governance practices. Proven ability to lead cross-functional teams, influence stakeholders, and drive measurable outcomes in complex environments.

Highest-signal resume keywords

Talent Acquisition Transformation StrategyAI-Enabled Solutions ImplementationProgram ManagementData-Driven Decision MakingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Talent Acquisition OperationsEnd-to-End Recruiting ProcessesWorkflow AutomationStrategic PlanningChange ManagementPerformance Data AnalysisSuccess Metrics DefinitionDigital TransformationEmerging TechnologiesRisk Management

Soft Skills

Influencing Executive StakeholdersOrganizational LeadershipCommunication SkillsCross-Functional CollaborationAnalytical Mindset

Tools & Technologies

Recruiting TechnologiesAI CapabilitiesAutomation ToolsDigital SolutionsPerformance Tracking Systems

Industry Keywords

Governance StandardsResponsible AI PracticesGlobal OrganizationsComplex EnvironmentsTalent Marketplace Partnerships

About the role

Key responsibilities & impact

Partner with the Head of Talent Acquisition to define and execute the multi-year Talent Acquisition transformation strategy.
Shape and implement the future Talent Acquisition operating model, including capabilities, ways of working, processes, and technology.
Simplify, standardize, and modernize the recruiting lifecycle through an actionable transformation roadmap.
Establish governance and lead delivery of the strategic portfolio, managing ownership, milestones, risks, dependencies, and outcomes.
Use performance data, operational insights, and external trends to refine priorities and measure impact.
Identify strategic candidate sourcing opportunities and talent marketplace partnerships.
Provide recommendations and updates to the Head of Talent Acquisition and senior stakeholders.
Lead process optimization and scale automation, digital, and AI-enabled capabilities across the recruiting lifecycle.
Evaluate and scale AI capabilities to improve recruiter productivity, candidate experience, hiring manager effectiveness, and decision quality.
Partner with Talent Acquisition, Product and Technology teams to implement future-of-hiring capabilities.
Ensure compliance with governance, risk, privacy, and responsible AI standards.
Build partnerships across Talent Acquisition, Product, Colleague Services, GCO, CA&C, and other enterprise stakeholders.
Influence senior leaders, drive adoption, and lead targeted change management through communication and stakeholder engagement.

Requirements

What you’ll need

10+ years of experience developing and delivering large-scale business, technology, or Talent Acquisition transformation strategies from concept through implementation and measurable value realization within complex, global organizations.
Strong understanding of Talent Acquisition operations, end-to-end recruiting processes, recruiting technologies, and workflow automation.
Demonstrated ability to lead cross-functional change, influence executive stakeholders, build alignment without direct authority, and deliver measurable outcomes in complex, fast-paced environments.
Exceptional program management, strategic planning, and organizational leadership capabilities.
Strong analytical mindset with experience defining success metrics, tracking benefits, and leveraging data to drive continuous improvement.
Outstanding written, verbal, and executive-level communication skills.
Experience leading or implementing AI-enabled solutions within Talent Acquisition, HR, or broader business operations (preferred).
Experience implementing responsible AI practices, including governance, ethical considerations, and risk management (preferred).
Experience leading digital transformation initiatives leveraging emerging technologies, intelligent automation, or AI (preferred).
Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Equity (if applicable)