FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Director – Tech Operations
American Express. Lead engineering and platform capabilities supporting ServiceNow/ITSM, Strategy, and Customer Journeys .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading enterprise engineering and platform strategies, particularly in ServiceNow and ITSM processes. Proven ability to drive modernization efforts, establish software quality standards, and influence technology roadmaps across complex organizations.
Highest-signal resume keywords
ServiceNow ExpertiseEnterprise ITSM/ITIL ProcessesPlatform Engineering LeadershipObservability Platforms (Dynatrace, Splunk)Application Development and Production Engineering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementProblem ManagementChange ManagementConfiguration ManagementData ArchitectureDevOpsCI/CDCloud EngineeringAutomationReliability Engineering
Soft Skills
LeadershipInfluencingCollaborationAccountabilityTalent Development
Tools & Technologies
ServiceNowDynatraceSplunkEnterprise Observability ToolingTelemetry Monitoring Tools
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Platform EngineeringTechnology OperationsSoftware Quality StandardsRegulatory ComplianceGlobal Team Leadership
Tech Stack
Tools & technologiesCloudITSMServiceNowSplunk
About the role
Key responsibilities & impact- Lead engineering and platform capabilities supporting ServiceNow/ITSM, Strategy, and Customer Journeys
- Establish and execute multi-year platform and engineering strategies aligned with organizational priorities
- Drive modernization of platform architecture, engineering practices, automation, integrations, and data capabilities
- Establish standards for software quality, testing, deployment, security, scalability, resilience, and maintainability
- Ensure critical platforms meet expectations for availability, performance, scalability, security, and regulatory compliance
- Develop strong technical talent and create organizational depth while establishing clear accountability and ownership
- Provide strategic and engineering leadership for ServiceNow and enterprise ITSM capabilities, especially Incident Management, Problem Management, Change Management, and CMDB development
- Establish and evolve ServiceNow technology roadmaps and influence them through governance, prioritization, and planning forums
- Improve telemetry, monitoring, alerting, event correlation, and root-cause-analysis capabilities using enterprise observability tooling
- Partner with SRE and application teams to establish SLIs, SLOs, availability measures, and service-health standards
- Lead application development and production support for Strategy (formerly MicroStrategy)
- Drive modernization of data architecture, tooling, and engineering practices
- Lead capabilities for measuring end-to-end availability across critical customer journeys and support 99.99% availability objectives
- Build, attract, retain, and develop high-performing engineering talent
- Lead effectively across globally distributed teams and stakeholders
Requirements
What you’ll need- Significant experience leading enterprise engineering, platform engineering, SRE, production management, data, or technology operations organizations
- Demonstrated experience providing leadership to senior engineers and technical leaders
- Strong experience with ServiceNow and enterprise ITSM/ITIL processes, particularly Incident, Problem, Change, and Configuration Management
- Strong understanding of industry standards and established ITIL practices associated with Incident Management, Problem Management, Change Management, and Configuration Management
- Experience developing or overseeing CMDB capabilities that directly support Incident, Problem, and Change processes
- Demonstrated experience participating in and influencing ServiceNow platform roadmaps through established governance, planning, and prioritization forums in a complex enterprise environment
- Ability to influence platform direction across organizations where roadmap ownership, process ownership, engineering execution, and business priorities may reside with different teams
- Experience with enterprise observability platforms such as Dynatrace and Splunk, including modern telemetry and monitoring practices
- Strong background in application development, data platforms, analytics ecosystems, and production engineering
- Experience defining and executing large-scale technology and platform strategies
- Experience operating business-critical systems in highly available and regulated environments
- Strong understanding of modern software engineering, APIs, DevOps, CI/CD, cloud, automation, and reliability engineering
- Demonstrated ability to influence peers and leaders and align teams across complex global organizations
- Bachelor's Degree
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities