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Director – Technology Vendor Management
American Express. Lead and inspire a high-performing team, fostering accountability, collaboration, development, and continuous improvement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong strategic leadership and the ability to translate business priorities into organizational outcomes while fostering high-performing teams and driving operational excellence. Proven expertise in vendor management, risk management, and stakeholder influence in a complex environment.
Highest-signal resume keywords
Strategic LeadershipVendor ManagementRisk ManagementStakeholder InfluenceOperational Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vendor ManagementContract ManagementSourcingProcurementThird-Party Risk ManagementData AnalysisProcess ImprovementAutomationTransformationCompliance Management
Soft Skills
Team LeadershipCollaborationCommunicationRelationship BuildingExecutive Judgment
Tools & Technologies
SAP FieldglassWorkdayBeelineCoupa Contingent Workforce
Industry Keywords
Business Process ServicesOperational RiskGovernanceOrganizational ChangeHigh-Performing Teams
About the role
Key responsibilities & impact- Lead and inspire a high-performing team, fostering accountability, collaboration, development, and continuous improvement
- Set strategic direction for Business Process Services and translate business priorities into clear objectives
- Ensure appropriate capabilities, processes, and operating model for effective delivery
- Build partnerships and influence Technology, HR/Colleague Experience, Global Supply Management, Product, Risk, Finance, and other stakeholders
- Use data and insights to improve performance, simplify processes, enhance customer experience, and identify automation and transformation opportunities
- Act as strategic business partner to the Product team and influence product roadmaps, capability development, and optimization
- Provide risk and control leadership, governance, sound decision-making, and operational/compliance risk management
- Lead adoption of evolving processes, policies, and technology, including Fieldglass capabilities
- Navigate complex issues, competing priorities, and senior-level escalations with executive judgment
- Develop talent, organizational capability, and the leadership pipeline
Requirements
What you’ll need- Bachelor’s degree required
- 8-12 years of experience in technology infrastructure vendor management, contract management, sourcing, procurement, and/or third-party risk management
- 5+ years of leadership experience, including building and developing diverse, high-performing teams
- Proven experience leading and developing high-performing teams in a complex, matrixed organization
- Familiarity with enterprise Vendor Management Systems such as SAP Fieldglass, Workday, Beeline, or Coupa Contingent Workforce
- Strong strategic leadership with ability to translate business priorities into organizational outcomes
- Ability to build trusted relationships and influence senior stakeholders across functions
- Experience driving operational excellence, transformation, and sustainable organizational change
- Strong risk and control mindset with experience in a regulated or highly controlled environment
- Excellent executive communication and stakeholder management skills
- Employment eligibility to work with American Express in the Philippines required; no visa sponsorship
- For internal applicants: required time in current role and no corrective actions
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Target driven incentives
- Private and quiet work-from-home area requirement
- At least 25 mbps internet connection plan/speed for work from home