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Executive – Operations
American Express. Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in KYC processes, compliance regulations, and customer interaction through Video KYC calls. Proficient in analyzing customer accounts and ensuring accurate documentation while meeting regulatory timelines.
Highest-signal resume keywords
KYC ComplianceVideo KYC ProcessCustomer InteractionRisk AnalysisMetrics Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYC Information ValidationCompliance Decision MakingError-Free VerificationAccount-Specific ReviewsDocument ReviewData EntryTransaction ProcessingMetrics TrackingExcelPowerPoint
Soft Skills
Interpersonal SkillsProblem-SolvingAttention to DetailTeam PlayerAdaptability
Tools & Technologies
ExcelWordPowerPoint
Industry Keywords
RBI RegulationsCompliance RegulationsLegal EntityCard ApplicationsCustomer ServiceBackground Verification
About the role
Key responsibilities & impact- Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team
- Complete the Video KYC process for prospective and existing customers in a timely and comprehensive manner
- Gather relevant information from applicants and customers and update it accurately to facilitate the decisioning process
- Interact with customers on video KYC calls
- Ensure error-free verification of card applications
- Meet or exceed metrics for transactional quality, compliance regulations, and productivity
- Analyze risk on customer accounts and make sound compliance decisions
- Deliver on process-defined metrics and regulatory timelines
- Update systems based on KYC information received from Card Members
- Conduct end-to-end reviews of account-specific KYC journeys for consumers and legal entities
- Review Card Member and Legal Entity documents and identify gaps
- Complete agreed customer/legal entity transactions within deadlines
- Make outbound calls to follow up with Card Members for KYC completion
- Provide inbound voice servicing for Card Members with KYC inquiries
Requirements
What you’ll need- Graduate with minimum 1 to 2 years’ experience
- Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
- Able to prioritize and work well under pressure, with particular attention to detail
- Strong problem-solving skills
- Compliant with Company Policies and Procedures
- Should have minimum 1 year experience of Inbound/Outbound/VKYC calling
- Knowledge of excel, word and power point skill will be an added advantage
- Good Presentation skills
- Offer of employment is conditioned upon successful completion of a background verification check, subject to applicable laws and regulations
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities