Facilities Management Manager

American Express

. Advertise and promote GREWE facilities services within defined locations while responding to changing customer needs and working within policy and scope.

Posted 10/12/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive facilities management expertise, including vendor management, budget analysis, and compliance with health and safety regulations. Proficient in establishing and monitoring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while effectively collaborating with diverse teams.

Highest-signal resume keywords

Facilities Management ExperienceVendor ManagementService Level Agreements (SLAs)Budget ManagementEngineering Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities ManagementBudget AnalysisService Level Agreements (SLAs)Key Performance Indicators (KPIs)Contract ManagementRisk ManagementHealth and Safety ComplianceCapital PlanningOperational Demands AnalysisProject Management

Soft Skills

Relationship ManagementCommunication SkillsInfluencing SkillsAnalytical ThinkingProactive Problem Solving

Tools & Technologies

ExcelWordPowerPoint

Certifications & Qualifications

IFMAIWFM

Industry Keywords

Real Estate ServicesThird-Party ManagementBuilding Population ShiftsEnvironmental CodesSafety Codes

About the role

Key responsibilities & impact

Advertise and promote GREWE facilities services within defined locations while responding to changing customer needs and working within policy and scope.
Act as the escalation point for internal customers concerning operational service delivery by third-party facilities management partners.
Collaborate with regional and global GREWE functions, Security, Medical, and Technology teams to deliver a seamless workplace experience.
Support vendor management and drive third-party service partner performance.
Establish, monitor, report, and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Support requests for proposals, statements of work, contract amendments, and commercial negotiations.
Maintain contact with Health and Safety, Human Resources, Workplace Services, and Security.
Maintain a risk register covering permitting, statutory requirements, health and safety, space standards, fire certification, leasehold improvements, and building population shifts.
Maintain and annually exercise the GREWE Business Continuity Plan and oversee third-party partners’ plans.
Oversee building-related finances and analyze budget performance, forecasts, variances, capital plans, asset registers, and operational demands.
Maintain contract financial records and support energy management financial recordkeeping.
Provide invoice approval.

Requirements

What you’ll need

Minimum 5 plus years of facilities management experience with a preeminent real estate service provider or leading global firm.
Engineering qualification and/or equivalent facilities service management credential (IFMA or IWFM).
Undergraduate degree in engineering, construction management, architecture, or a related field is preferred.
Comprehensive knowledge of relevant regulations and laws, with familiarity across electrical, mechanical, maintenance, food services, environmental, and safety codes and systems.
Experience leading outsourced third-party teams in a matrix environment and managing facilities services.
Strong relationship management, communication, and influencing skills at all levels.
Strong working knowledge of Excel, Word, and PowerPoint.
Ability to translate complex ideas into understandable and actionable messages.
Demonstrated experience managing capital and operating budgets, including capital planning, accruals, forecasting, and analysis of risks and opportunities.
Ability to work in a multi-tasking environment with multiple stakeholders, situational ambiguity, and project complexity.
Proactive, analytical, numerate, and tenacious self-starter who can operate with a high level of autonomy.
Strong work ethic, uncompromising integrity, and a hands-on approach that respects individuals at all levels.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities