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Fraud Account Protection Specialist, Finnish & Swedish Speaking
American Express. Work in a flexible environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and analytical skills while effectively assessing and processing fraud claims. Proficient in Finnish and Swedish, with a high level of integrity and a service-oriented approach to support card members and colleagues.
Highest-signal resume keywords
Finnish Language ProficiencySwedish Language ProficiencyAnalytical SkillsCommunication SkillsFraud Claims Processing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team PlayerService OrientationAbility to Work Under Pressure
Industry Keywords
Fraud TrendsBackground VerificationMultinational TeamCard Members SafetyEmployment Eligibility
About the role
Key responsibilities & impact- Work in a flexible environment
- Work in a diverse, multinational team
- Take inbound and outbound calls
- Work closely with colleagues to assess and process fraud claims for card members
- Support analytic teams by assessing current fraud trends and actively support the business in taking appropriate steps to keep card members safe
- Support colleagues from other European markets during out-of-hours servicing
- Department opening hours are 8am–6pm Monday to Friday
Requirements
What you’ll need- Finnish and Swedish, both written and verbal
- Able to work under pressure
- A team player with excellent communication and analytical skills
- High level of integrity
- Highly service orientated and possesses good spoken and written skills in English
- Employment eligibility to work with American Express in Sweden is required; the company will not pursue visa sponsorship for these positions
- Successful completion of a background verification check, subject to applicable laws and regulations
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities