Hospitality Coordinator, Global Dining

American Express

. Provide real-time technical support to customers via email, phone, and chat across both Resy and Tock platforms .

Posted 10/10/2026full-timeRemote • United StatesJunior💰 $26 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Resy and Tock systems, providing real-time technical support and delivering training to restaurant partners. Excels in communication, organization, and collaboration within a fast-paced customer-focused environment.

Highest-signal resume keywords

Resy System ProficiencyTock System ProficiencyTechnical Support ExperienceCustomer Training DeliveryStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingData Issue ResolutionCase DocumentationTime TrackingCustomer Feedback Gathering

Soft Skills

Organizational SkillsIndependent WorkTeam CollaborationCustomer-Focused Mindset

Tools & Technologies

Reservation SystemsRestaurant Technology PlatformsInternal ToolsTest Environments

Certifications & Qualifications

Bachelor’s Degree or Equivalent Experience

Industry Keywords

HospitalityRestaurantsSaaS-Based Customer SupportCustomer Experience

About the role

Key responsibilities & impact

Provide real-time technical support to customers via email, phone, and chat across both Resy and Tock platforms
Troubleshoot and resolve software and data issues using internal tools, test environments, and available resources
Develop and maintain expertise in Resy and Tock systems, including integrations, devices, and operational workflows
Serve as a customer-facing point of contact for the Global Dining brand and set clear expectations
Deliver customized virtual training sessions to restaurant partners
Document incidents accurately and communicate promptly with customers and internal stakeholders
Gather and share customer feedback to inform product improvements and enhance user experience
Act as a liaison between customers and internal teams
Collaborate with Product, Engineering, Account Management, Sales, and Support teams
Manage workload independently, prioritize effectively, and escalate when necessary
Maintain accurate case documentation and time tracking

Requirements

What you’ll need

1+ year of experience in a professional or office-based environment
Strong written and verbal communication skills
Excellent organizational skills with the ability to manage multiple priorities
Ability to work both independently and collaboratively within a team environment
Comfort navigating technical systems and troubleshooting customer issues
Bachelor’s degree or equivalent experience preferred
Experience in hospitality, restaurants, or SaaS-based customer support preferred
Familiarity with reservation systems or restaurant technology platforms preferred
Experience delivering training or onboarding to customers preferred
Demonstrated ability to work in a fast-paced, customer-focused environment preferred
Training and proficiency in both Resy and Tock systems
Ability to support customers via email, live chat, and inbound phone
Schedule flexibility, including evenings or weekends, may be required
Employment eligibility to work with American Express in the United States; visa sponsorship is not available

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities