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Lead Analyst
American Express. Manage Oracle Operations processes, including customer queries, inbound and outbound activities, and application access .
Tech Stack
Tools & technologiesCloudERPOracle
About the role
Key responsibilities & impact- Manage Oracle Operations processes, including customer queries, inbound and outbound activities, and application access
- Support maintenance activities in Oracle GL (EBS and Fusion) and associated modules such as AHCS and Essbase
- Support the transition of Oracle EBS processes to Oracle Fusion Cloud
- Ensure compliance with agreed SLAs, internal guidelines, accounting policies/protocols, and internal and external audits
- Ensure process health through metric-based governance
- Support and participate in process standardization, automation, and continuous improvement initiatives
- Collaborate with process owners, product owners, technology partners, business partners, and customers
- Ensure financial integrity and proactively identify risks
Requirements
What you’ll need- B.COM/B. Tech with a minimum of 2–3 years of experience
- Strong experience in Oracle Cloud ERP (Financials – GL, AHCS, Projects etc.) implementation and/or support
- Good functional knowledge of Finance, specifically financial accounting and reporting
- Project and Change management exposure, including establishing new processes
- Excellent verbal and written communication skills
- Strong customer management experience
- Flexible to work in shifts to provide 24x7 support, especially during month close
Benefits
Comp & perks- No benefits, perks, or compensation extras specified