Manager Assistant – Chief of Staff

American Express

. Design, implement, and improve Executive Office operating rhythms and governance processes .

Posted 11/6/2026full-timeNew York City • New York • United StatesLead💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional strategic thinking and executive communication skills, with a strong ability to synthesize complex information into actionable insights. Proven experience in project and program management, leveraging AI-enabled productivity tools to enhance organizational efficiency and executive productivity.

Highest-signal resume keywords

Strategic ThinkingExecutive CommunicationProject ManagementBusiness AcumenRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementExecutive CommunicationPresentation DevelopmentData AnalysisProcess ImprovementGovernance ProcessesOperating ModelsStrategic MessagingAI-Enabled Productivity ToolsInformation Synthesis

Soft Skills

Organizational AwarenessInfluencing Without AuthorityAttention to DetailJudgmentProfessionalism

Tools & Technologies

DashboardsReporting MechanismsKnowledge ManagementAutomation ToolsWorkflows

Industry Keywords

Executive OfficeCross-Functional InitiativesLeadership MeetingsStrategic ReviewsTown HallsProductMarketingEngineeringFinanceLegal

About the role

Key responsibilities & impact

Design, implement, and improve Executive Office operating rhythms and governance processes
Lead planning cadences for leadership meetings, strategic reviews, Town Halls, and executive communications
Establish repeatable operating models and drive accountability for strategic initiatives
Draft executive communications, presentations, speaking materials, leadership updates, and strategic messaging
Translate complex technical and business topics into executive-ready communications
Support preparation for internal and external executive meetings
Build relationships across Product, Engineering, Marketing, Finance, HR, Legal, Procurement, and Enterprise Technology
Coordinate cross-functional initiatives requiring executive visibility or sponsorship
Identify opportunities to simplify processes, improve efficiency, and enhance executive productivity
Develop playbooks, dashboards, reporting mechanisms, and executive insights
Leverage AI and automation for workflows, communications, documentation, and knowledge management

Requirements

What you’ll need

Exceptional strategic thinking with the ability to connect individual initiatives to broader organizational objectives
Strong business acumen and ability to understand complex Product, Marketing, Engineering, AI, and Technology domains
Outstanding executive communication skills, including writing, presentation development, and executive storytelling
Ability to synthesize large amounts of information into concise recommendations for senior leadership
Exceptional project and program management skills
Strong organizational awareness and ability to influence without direct authority
Excellent judgment, discretion, professionalism, and executive presence
Ability to balance multiple competing priorities while maintaining attention to detail
Ability to work independently with minimal direction
Experience operating successfully within ambiguous, rapidly changing environments
Proven ability to build trusted relationships across organizations and leadership levels
Strong analytical skills and ability to leverage data for executive decision-making
Experience using AI-enabled productivity tools is highly desirable
Employment eligibility to work with American Express in the U.S. required; no visa sponsorship

Benefits

Comp & perks

Bonus
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