Manager Assistant – Merchant Operations

American Express

. Establish and manage the operating rhythm for the VP and Merchant Operations Leadership Team, including agendas, business reviews, planning sessions, decision forums, action tracking, and follow-up .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational management, data analysis, and performance reporting, with a strong ability to translate strategic priorities into actionable initiatives. Proven skills in collaboration, relationship management, and effective communication across diverse teams and geographies.

Highest-signal resume keywords

Operational ManagementData AnalysisKPI DevelopmentExecutive CommunicationCollaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisKPI DevelopmentPerformance ReportingBusiness AcumenExcel Proficiency

Soft Skills

CollaborationRelationship ManagementProactive MindsetOrganizational DisciplineProblem Solving

Tools & Technologies

MerchantForceAnalytics ToolsVisualization ToolsPerformance-Management Frameworks

Industry Keywords

Merchant OperationsBusiness ManagementCross-Functional CollaborationInternational TeamsStrategic Agenda

About the role

Key responsibilities & impact

Establish and manage the operating rhythm for the VP and Merchant Operations Leadership Team, including agendas, business reviews, planning sessions, decision forums, action tracking, and follow-up
Partner with the VP and Leadership Team to shape and manage the strategic agenda
Translate priorities into initiatives, milestones, success measures, and deliverables
Develop and maintain Merchant Operations KPIs, scorecards, dashboards, and performance-management tools
Own operational and performance reporting; analyze results, identify trends and performance drivers, and translate data into actionable insights
Track strategic initiatives and commitments, identifying risks, dependencies, and emerging issues
Own monthly, quarterly, and annual business-management processes, including headcount tracking, reporting, organizational and distribution-list maintenance, recurring submissions, and colleague processes
Support senior leadership presentations, business updates, and executive communications
Serve as a thought partner to the VP by synthesizing information, developing perspectives, pressure-testing ideas, and supporting decisions
Collaborate with Merchant Operations leadership, GRRO leadership, and cross-functional partners to advance priorities, resolve issues, manage dependencies, and complete initiatives
Support town halls, colleague communications, leadership meetings, and recognition programs
Identify opportunities to simplify processes, strengthen operating routines, improve reporting, and increase leadership-team effectiveness
Build relationships across markets, cultures, and time zones

Requirements

What you’ll need

Experience in operations, analytics, MerchantForce, COE, field/client-facing roles, or a similar environment preferred
Strong business acumen and ability to connect operational performance, frontline realities, and strategic priorities
Experience producing and maintaining accurate business and operational reports
Ability to interpret data, uncover trends and performance drivers, and translate findings into actionable business insights
Strong collaboration and relationship-management skills across functions and geographies
Advanced Excel and data-analysis skills
Familiarity with reporting, visualization, or analytics tools preferred
Experience designing and managing KPIs, scorecards, dashboards, and other performance-management frameworks preferred
Proactive mindset with ability to anticipate needs, take initiative, solve problems, and drive work forward
Excellent written and verbal communication skills, including executive-level presentations and narratives
Strong organizational and business-management discipline
Ability to manage recurring administrative and operational processes, multiple stakeholders, and competing deadlines
Ability to serve as a thought partner and connect strategy with practical execution
Ability to operate with independence, judgment, discretion, and comfort with ambiguity
Experience working across international teams and time zones
Flexibility to support an international schedule when required
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
No formal education required

Benefits

Comp & perks

Bonus
Comprehensive support for holistic well-being
Opportunities to learn new skills, develop as a leader, and grow your career