Manager – Business Operations Lead

American Express

. Lead planning and execution for complex, cross-functional initiatives, establishing clear milestones, ownership, dependencies, risks, and outcomes .

Posted 10/5/2026full-timeNew York City • New York • United StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong financial and analytical skills to lead complex, cross-functional initiatives while effectively communicating insights and recommendations to senior leaders. Capable of developing performance reporting and financial analyses that drive strategic decision-making and operational improvements.

Highest-signal resume keywords

Financial AnalysisProgram ManagementData VisualizationPerformance ReportingStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ModelingData AnalysisInvestment GovernancePortfolio ManagementPerformance MeasurementBusiness Case DevelopmentForecastingDecision-Support MaterialsOperational AnalysisRisk Management

Soft Skills

Strong Communication SkillsLeadershipJudgmentCollaborationInfluencing

Tools & Technologies

Reporting ToolsPresentation ToolsData Visualization Tools

Industry Keywords

Business OperationsCross-Functional InitiativesGlobal OrganizationMatrixed OrganizationExecutive Updates

About the role

Key responsibilities & impact

Lead planning and execution for complex, cross-functional initiatives, establishing clear milestones, ownership, dependencies, risks, and outcomes
Establish effective operating rhythms and governance that help leaders prioritize work, track progress, resolve issues, and make timely decisions
Partner with Finance and business leaders on budgets, forecasts, investment planning, resource allocation, and ongoing financial performance
Develop financial analyses and business cases that clarify tradeoffs and support investment and prioritization decisions
Define and track meaningful performance measures; build reporting and analyses that highlight trends, risks, opportunities, and business drivers
Translate financial, operational, and performance data into clear insights and actionable recommendations for leaders
Create concise, executive-ready updates that communicate progress, decisions, risks, and areas requiring attention
Build strong partnerships across functions and influence outcomes by connecting strategy, resources, execution, and measurement
Identify opportunities to simplify processes, strengthen controls, and improve how the organization operates

Requirements

What you’ll need

Experience in business operations, program management, finance, strategy, analytics, or related work that demonstrates comparable skills
Demonstrated ability to lead complex work across multiple teams, stakeholders, and competing priorities
Strong financial and analytical skills, including the ability to interpret data and explain the business implications
Experience developing plans, performance reporting, financial analyses, or decision-support materials for leaders
Strong written and verbal communication skills, with the ability to make complex information clear and actionable
Ability to work independently, exercise sound judgment, and bring structure to evolving or ambiguous business needs
Experience supporting a large, global, or highly matrixed organization
Experience with annual planning, forecasting, investment governance, portfolio management, or enterprise-wide initiatives
Advanced experience with financial modeling, data visualization, reporting, and presentation tools
Experience using data to identify performance drivers, develop recommendations, and measure business outcomes
Experience preparing materials and recommendations for senior leaders
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities