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Manager – Compliance
American Express. Lead a team responsible for planning and executing Functional User Acceptance Testing (UAT) and Post-Implementation Validation (PIV) for GFCC capabilities .
About the role
Key responsibilities & impact- Lead a team responsible for planning and executing Functional User Acceptance Testing (UAT) and Post-Implementation Validation (PIV) for GFCC capabilities
- Establish and maintain testing standards, procedures, traceability artifacts, entry and exit criteria, and approval workflows
- Drive business readiness and end-to-end validation of user journeys across GFCC processes
- Partner with business process owners, Product leaders, Technology teams, and enablement functions to define test scenarios and validate business outcomes
- Oversee defect identification, triage, prioritization, remediation, and closure
- Report test progress, results, residual risks, and readiness
- Escalate material quality risks and release concerns to senior leadership and governance forums for go/no-go decisions
- Lead, coach, and develop a high-performing team of testers
- Promote consistent testing practices, risk awareness, continuous improvement, and credible challenge
- Provide thought leadership on testing and quality practices across the GFCC ecosystem
- Oversee testing demand management, resource planning, capacity allocation, and prioritization
- Identify dependencies, constraints, and risks and coordinate resolution across stakeholder groups
- Report to the Director, Testing Center of Excellence
Requirements
What you’ll need- Experience within Financial Crimes Compliance, Anti-Money Laundering (AML), Sanctions, Anti-Corruption, or broader risk and compliance domains
- Prior experience in testing, quality assurance, business readiness, transformation, project management, product, or technology delivery activities in operational and/or risk management environments
- Demonstrated people leadership experience, including building, coaching, and developing colleagues and leading through change
- Experience with agile methodologies, product lifecycle management, and program/project management governance tools such as 3iB, JIRA, BRDs, PRDs, and User Stories
- Experience managing testing demand, resource capacity, prioritization, and delivery across multiple concurrent initiatives
- Ability to identify dependencies and quality risks and drive timely resolution
- Ability to identify opportunities and drive results independently
- Excellent communication and interpersonal skills, including obtaining buy-in from senior leaders across multiple lines of defense
- Ability to maintain a positive attitude in the face of challenges
- 3+ years of relevant work experience
- Bachelor's Degree
- Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities