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Manager – Compliance, Learning, Development and Communications
American Express. Assist with development of a sustainable training governance program for the compliance organization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in compliance training governance and risk management within the financial services industry, with a strong focus on developing and managing training programs and metrics. Proficient in project management and communication, ensuring timely delivery of compliance trainings and fostering a culture of risk awareness.
Highest-signal resume keywords
Compliance Training GovernanceRisk Management PrinciplesProfessional Regulatory Compliance CertificationProject ManagementTraining Program Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk ManagementCompliance Risk ManagementTraining Program DesignProgram Metrics DevelopmentVendor Relationship Management
Soft Skills
CommunicationInterpersonal SkillsPresentation SkillsProject Management
Certifications & Qualifications
CRMCCAMSCCEPCIP
Industry Keywords
Financial ServicesRegulatory FrameworksCompliance Management SystemsConsumer ProtectionRisk Awareness
About the role
Key responsibilities & impact- Assist with development of a sustainable training governance program for the compliance organization
- Manage the process ensuring compliance trainings are delivered timely and to the correct audience
- Collaborate with other risk governance functions, including the Global Regulatory Learning team, to execute the compliance training program
- Support audits and exams as needed
- Provide and develop program metrics and reporting
- Manage the compliance officer training program, including professional development requirements and certification maintenance
- Serve as a culture carrier for risk awareness and accountability
Requirements
What you’ll need- 5+ years of experience in risk management within the financial services industry
- Specific expertise in compliance training governance and compliance risk management preferred
- Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)
- Bachelor’s degree in Law, Compliance, Business, or a related field required
- JD or Master’s degree preferred
- Experience managing vendor relationships
- Understanding of risk management principles, frameworks, and regulatory requirements
- Understanding of regulatory frameworks and general regulatory knowledge, including consumer protection and compliance management systems preferred
- Experience designing and delivering training programs for diverse audiences, including front-office staff, risk professionals, and senior executives
- Experience designing and managing professional development programs preferred
- Strong project management, communication, presentation, and interpersonal skills
- Ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously
- Must have at least 25 Mbps internet connection plan/speed for work from home
- Must have a private and quiet area to work at home
- Employment eligibility to work with American Express in the Philippines required; American Express will not pursue visa sponsorship
- Must complete successful background verification check, subject to applicable laws and regulations
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Target driven incentives
- Work-from-home arrangement
- Flexible work location depending on role and business need