Manager – Control Management

American Express

. Support the end-to-end transition from the legacy risk assessment framework to RCSA across Enterprise Communications & Marketing Technology Experiences processes.

Posted 9/15/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational risk management and compliance, leveraging AI and advanced analytics to enhance risk identification and control effectiveness. Proven ability to provide strategic guidance and implement robust decision-making processes aligned with regulatory frameworks.

Highest-signal resume keywords

Operational Risk ManagementAI and Advanced AnalyticsProject ManagementProcess GovernanceFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk Assessment FrameworkControl MonitoringRisk IdentificationData AnalysisControl Effectiveness

Soft Skills

Communication SkillsInterpersonal SkillsAnalytical SkillsProblem-Solving Skills

Tools & Technologies

AI-Powered TechniquesControl Analytics

Industry Keywords

Financial ServicesBankingCredit CardMarketingCompliance Management

About the role

Key responsibilities & impact

Support the end-to-end transition from the legacy risk assessment framework to RCSA across Enterprise Communications & Marketing Technology Experiences processes.
Partner with the business to scope and refine the RCSA inventory across business units.
Advise leaders as the organization adopts new RCSA practices.
Ensure adherence to the evolving risk assessment framework for change management and new business initiatives.
Translate risk assessment insights into actionable recommendations that enhance control design and operational resilience.
Identify emerging risks with stakeholders and recommend control enhancements early in the product lifecycle.
Support risk aggregation and analytics covering RCSA outcomes, issues, events, remediations, and complaints.
Provide strategic guidance on issues requiring subject matter expertise within the Issue Management framework.
Implement AI-leveraged solutions for control monitoring, control analytics, and automated or semi-automated risk identification and assessment activities.

Requirements

What you’ll need

3+ Years experience in operational risk or compliance management (e.g., within Risk and/or Internal Audit function) and understands risk management framework and lifecycle activities.
Demonstrated ability to leverage AI and advanced analytics to modernize risk management practices, enhancing risk identification, monitoring, and control effectiveness
Excellent project management, communication, and interpersonal skills, with an ability to interact with and obtain buy-in from senior BU/tech counterparts.
Proficiency in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends including through use of AI tools, and evaluate risk scenarios effectively.
Experience in financial services industry.
Experience in at least one of the following: providing identification of operational risks throughout business processes and systems; facilitating risk assessment performance and further assessments and testing programs; enhancing risk assessments and associated methodologies; reviewing independent control monitoring; reviewing thematic risk reporting; developing AI-powered techniques and/or tools for risk identification, assessment, control monitoring, and analytics.
Experience within banking, credit card, or marketing industries.
Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities