Manager – Control Management

American Express

. Identify new product or service changes and material business changes subject to relevant American Express policies and standards .

Posted 10/9/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational risk management, including risk assessment methodologies, governance standards, and compliance frameworks. Proficient in analyzing data to identify trends and evaluate risk scenarios while effectively communicating findings to senior management.

Highest-signal resume keywords

Operational Risk ManagementRisk Assessment MethodologiesProject ManagementData AnalysisProcess Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentOperational Risk Management LifecycleData AnalysisRisk Profile ReportingControl MonitoringQuality AssuranceProcess TestingThematic Risk Reporting

Soft Skills

CommunicationInterpersonal SkillsAnalytical SkillsProblem-Solving Skills

Certifications & Qualifications

Advanced DegreesCertifications in Risk Management

Industry Keywords

Financial ServicesRegulatory FrameworksOperational StandardsChange Risk AssessmentGovernance Standards

About the role

Key responsibilities & impact

Identify new product or service changes and material business changes subject to relevant American Express policies and standards
Support creation and execution of the GMNS Change Risk Assessment framework
Categorize and risk-assess business changes under appropriate policies and standards
Implement risk assessment approaches covering strategic, operational, and compliance risks
Continuously enhance assessment methodology, governance standards, risk taxonomy, and decision criteria
Partner with Product, Technology, Digital, Operations, Pricing, Enterprise Risk, and other business units to identify emerging risks and recommend mitigation strategies
Support Change Risk Assessment governance forums
Prepare risk summaries, recommendations, and executive decision materials
Track mitigation actions and report portfolio health, key risks, and emerging themes to senior leadership
Identify cross-program risks and systemic issues across transformation initiatives
Develop risk profile reporting and communicate operational risk trends, assessment data, themes, and activities to senior management

Requirements

What you’ll need

3+ years of experience in operational risk management, such as within Risk and/or Internal Audit
Understanding of critical operational risk management lifecycle activities
Strong project management, communication, and interpersonal skills
Experience in process governance aligned with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills
Ability to analyze data, identify trends, and evaluate risk scenarios effectively
Bachelor's degree in Finance, Business, Risk Management, or related field preferred
Advanced degrees or certifications advantageous
Experience identifying operational risks throughout business processes and systems preferred
Experience facilitating risk assessments and testing programs preferred
Experience enhancing risk assessments and associated methodologies preferred
Experience reviewing independent control monitoring and identifying control improvements preferred
Experience conducting independent quality assurance and process testing preferred
Experience reviewing thematic risk reporting preferred
Experience in the financial services industry preferred
Employment eligibility to work with American Express in the United States required; visa sponsorship will not be pursued

Benefits

Comp & perks

Bonus
Comprehensive support for holistic well-being
Opportunities to learn new skills
Leadership development opportunities
Career growth opportunities