Manager – Control Management, Operational Resilience

American Express

. Create and refresh Critical Business Functions (CBS) dependency mapping, ensuring alignment between Operational Resiliency and Business Continuity Management where applicable .

Posted 9/23/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$100,000 - CA$150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Operational Resilience and Business Continuity Management, with a strong focus on CBS Mapping, Scenario Testing, and Risk Analysis. Proven ability to develop documentation and facilitate collaboration across teams while effectively communicating with stakeholders.

Highest-signal resume keywords

Operational Risk ManagementBusiness ContinuityCBS MappingScenario TestingProcess Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ResilienceRisk AnalysisData EvaluationIncident ManagementTolerance Setting

Soft Skills

PlanningOrganizational SkillsCoordinationCommunicationStakeholder Management

Industry Keywords

Financial ServicesE21 FrameworkRegulatory FrameworksOperational StandardsDecision-Making Processes

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Create and refresh Critical Business Functions (CBS) dependency mapping, ensuring alignment between Operational Resiliency and Business Continuity Management where applicable
Plan and facilitate CBS scenario testing and resilience exercises, including severe but plausible non-cybersecurity scenarios
Document testing outcomes and track remediation issues from identification through closure
Create Operational Resiliency documentation aligned with the E-21 guideline, including procedures, processes, and plans
Conduct annual reviews and refreshes of Operational Resiliency documentation
Provide updates to Senior Leaders, Risk Committees, and relevant stakeholders on program activities and enhancement opportunities
Develop and maintain cross-market relationships as a 1LOD Operational Resilience partner and subject matter expert
Facilitate collaboration among international teams, progress program maturity, and enhance the control environment and governance framework

Requirements

What you’ll need

3+ years of experience in operational risk management
Experience in operational resilience or business continuity
Hands-on experience with CBS mapping, tolerance setting, scenario testing and incident management
Strong planning, organizational, coordination, communication, and stakeholder management skills
Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Employment eligibility to work with American Express; the company will not pursue visa sponsorship
Successful completion of a background verification check, subject to applicable laws and regulations
Exposure to E21 or operational resilience regulatory frameworks
Experience within the financial services industry
Experience supporting subject matter experts in sharing expertise within the business on specialized risks
Experience facilitating activities to comply with enterprise policies and programs for specific risk types
Experience advising on specialized risk types and integrating them into broader operational risk policies and programs

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities