Manager, Digital Corporate Deployment

American Express

. Reach out to customers after the digital application process and set expectations for support throughout setup .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and project management, focusing on effective communication, training, and support throughout the customer lifecycle. Proficient in identifying customer needs and driving adoption of software solutions and cloud-based products.

Highest-signal resume keywords

Project ManagementCustomer EngagementSoftware ImplementationData MigrationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSoftware ImplementationData MigrationApplication ConfigurationCloud-Based Products Knowledge

Soft Skills

Effective CommunicationStrong Presentation SkillsProblem SolvingCustomer Satisfaction Focus

Industry Keywords

Customer SuccessDeployment ManagementOperational EfficiencyStakeholder CollaborationCard Programs

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Reach out to customers after the digital application process and set expectations for support throughout setup
Listen to customer challenges and prioritize effective solutions
Collaborate with customers to ensure satisfaction and identify opportunities to add value
Independently plan, organize, and manage deployments for multiple customers
Assist customers with card and expense management setup during their self-guided journey
Consult customers through card distribution and uncover additional spend opportunities
Train and educate customers on card programs and software solutions
Drive early adoption and measurable value realization
Maintain project momentum through proactive and reactive outreach
Serve as the primary escalation point during deployment
Monitor customer health indicators during onboarding
Prepare customers for transition into later lifecycle stages
Identify customer needs and adoption, spend, and utilization risks
Identify process improvements and operational efficiencies
Partner with Product and internal stakeholders on product, process, and digital experience enhancements
Contribute to documentation and onboarding materials for new Customer Success colleagues

Requirements

What you’ll need

Minimum 5 years of job relevant experience
Preferred Bachelor's degree in Business or Information Technology or equivalent work experience
Experience in project management, consulting, or software implementation
Hands-on experience configuring applications to meet business requirements
Understanding of data migration and system integrations
Effective oral and written communication skills
Proficient in the use of Microsoft Office suite of software
Knowledge of cloud-based products and services
Strong presentation skills
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities