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Manager – Digital Product Management
American Express. Drive the product roadmap and delivery for Financial Crimes investigations capabilities .
Posted 11/4/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $103,750 - $174,750 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Lifecycle Management and Scaled Agile delivery, with a strong focus on Financial Crimes investigations and data integration. Capable of defining product requirements, evaluating performance metrics, and collaborating across multiple stakeholders to drive successful product outcomes.
Highest-signal resume keywords
Product Lifecycle ManagementScaled Agile DeliveryFinancial Crimes Business ExperienceMachine Learning Model DevelopmentData Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap DevelopmentRequirements GatheringAcceptance Criteria DefinitionUser Story CreationKPI DefinitionData Quality EvaluationIterative DevelopmentAgile Principles
Soft Skills
CollaborationCommunicationProblem-Solving
Tools & Technologies
Investigation ToolsAPIsReporting ToolsLow Code/No-Code EnvironmentsGenerative AI
Industry Keywords
Financial CrimesAML InvestigationsDecision ScienceData ScienceInformation Security
About the role
Key responsibilities & impact- Drive the product roadmap and delivery for Financial Crimes investigations capabilities
- Shape process vision and business architecture
- Capture and groom requirements and prioritize the backlog
- Define acceptance criteria, SLAs, and controls
- Track execution and report status
- Translate data, investigation tools, and customer-experience needs into epics, features, user stories, functional/non-functional requirements, and measurable outcomes
- Define product requirements across AML investigations, TA, QC, and EDD
- Partner with Decision Science and Data Science to identify and integrate tools and data into the investigative journey
- Collaborate with Technology and Enterprise, Technical, and Data Architecture on solution design, APIs, events, data contracts, decisioning integrations, audit trails, telemetry, resiliency, latency, and operational controls
- Support product controls across processes and critical data elements
- Coordinate with Product, Risk, Legal/Compliance, Information Security, Servicing, Technology, and applicable external ecosystem participants
Requirements
What you’ll need- 5+ years Product Manager / Owner experience building and launching products
- Bachelor’s or master’s degree in information technology, Computer Science, Information security, Mathematics, Statistics, or another relevant qualification
- Proven track record of Product Lifecycle Management, with specific application of Scaled Agile delivery
- Good understanding of iterative development and Agile principles
- Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship
- Preferred: Financial Crimes business experience and related solution acumen
- Preferred: Experience in Machine Learning model development and deployment into a production environment
- Preferred: Experience in Generative AI, prompt engineering concepts, GENAI production use cases, and governance activities
- Preferred: Experience working in low code/no-code environments
- Preferred: Ability to evaluate product performance, define KPIs, and monitor outcomes
- Preferred: Experience evaluating data quality, performing data governance, or implementing reporting tools
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities