Manager – Digital Product Operations

American Express

. Support audit program management across Digital Labs .

Posted 10/13/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in audit program management, risk assessment, and process optimization while effectively collaborating with stakeholders to drive results. Possesses strong communication and negotiation skills to influence partners and navigate a fast-paced environment.

Highest-signal resume keywords

Audit Program ManagementRisk AssessmentStakeholder CollaborationProcess OptimizationPowerPoint Presentation Crafting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Internal Compliance TestingControl Framework TransformationProcess ReengineeringAI AutomationCritical Thinking

Soft Skills

Interpersonal SkillsCommunication SkillsNegotiation SkillsRelationship BuildingAdaptability

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Digital LabsAudit InquiriesRisk ManagementAlternative PaymentsMembership Experiences

About the role

Key responsibilities & impact

Support audit program management across Digital Labs
Coordinate audit-related inquiries and exams, including Internal Compliance Testing (ICT), Internal Audit Group (IAG), and other ad hoc audit needs
Partner with product owners and stakeholder teams to satisfy requests timely and comprehensively
Facilitate readiness and knowledge-sharing activities across Labs
Identify process gaps, develop toolkits and resources, and reengineer activities to optimize the product and business control environment
Anticipate risks and issues and ensure appropriate mitigation planning
Coordinate and execute control and risk framework transformation projects
Serve as the point person for risk questions, escalations, and efforts dedicated to a suite of Labs products

Requirements

What you’ll need

Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
Strong agency; ability to handle ambiguity in a fast-moving organization and thrive with a high level of autonomy and responsibility
Ability to drive results against timelines, prioritize, and execute flawlessly
Demonstrated strategic, critical, and creative thinking to solve problems and develop solutions
Ability to drive decision-making, work well under pressure, and adapt to frequent change
Excellent relationship-building with partners and internal stakeholders
Proven track record in crafting and storytelling via PowerPoint presentations
Experience leveraging AI to automate and improve legacy programs
Intellectual curiosity about the evolving digital, mobile, and alternative payments space and innovative membership experiences
Bachelor's Degree required
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
Prior experience leading audit-related inquiries or exams is a plus

Benefits

Comp & perks

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
Bonus
Comprehensive support for physical, financial, and mental health
Flexible work arrangements to thrive personally and professionally