Manager – Digital Strategy

American Express

. Shape a long-term strategy for ICS App and MYCA experiences within the Marketing Enablement team and across stakeholders .

Posted 11/10/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and relationship-building skills to influence stakeholders and drive strategic initiatives across international markets. Possesses financial acumen and analytical capabilities to develop and implement effective strategies that enhance customer experiences.

Highest-signal resume keywords

LeadershipStrategic DevelopmentFinancial AcumenInterpersonal SkillsProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingInfluencing Without AuthorityPerseverancePragmatismCalm Under Pressure

Industry Keywords

Customer ExperienceInternational MarketsBusiness GrowthDigital ExperiencesTechnology PlanningStakeholder EngagementMultiyear RoadmapAnalytical SkillsStrategic AwarenessBackground Verification

About the role

Key responsibilities & impact

Shape a long-term strategy for ICS App and MYCA experiences within the Marketing Enablement team and across stakeholders
Gather and leverage internal and external inputs to establish a compelling vision and multiyear roadmap to elevate customer experience
Scope capabilities, develop business cases, and optimize and expand new and existing solutions across customer-facing digital experiences
Oversee execution of initiatives funded through annual technology planning processes to enable business growth
Support socialization and mobilization of the strategy across Business Units, including obtaining buy-in from ICS and Enterprise stakeholders
Work across International Markets and multiple simultaneous projects with functional teams
Collaborate with ICS COE, Markets, Enterprise Digital, Technology, Governance, and Finance teams

Requirements

What you’ll need

Strong track record of leadership with demonstrable relationship building skills and proven ability to influence without authority and drive projects with little direction
A proven track record developing and implementing strategies in international markets
Exceptional interpersonal skills with the ability to work across different executive levels, diverse functions and multiple cultures
A clear ability to demonstrate perseverance and pragmatism to bring complex initiatives to completion
The ability to stay calm under pressure and flexible amidst change
Ability to operate independently and proactively in ambiguity
Proven financial and commercial acumen with strong analytical and strategic skills
Possess strategic awareness of external trends and developments in the industry
Employment eligibility to work with American Express in the UK is required; the company will not pursue visa sponsorship for these positions
Successful completion of a background verification check, subject to applicable laws and regulations

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities